Customer Ratings & Reviews

The Squad and protection is top tier and mind easing! Be sure to get it!

Salvarez helped me out a bunch with finding the right controller and the right plan for paying. Super friendly and inviting. Got along well with his coworkers and wasnt afraid to as for help when something came up. Overall a great experience

This will forever be my go to. Love the protection and not having to worry

We got this for a wii remotes because they break all the time. Unfortunately I was a little disappointed that you have pay 20 dollars retime they replace them to cover the new one. It’s still a lot of money to keep paying. I think wii should fix the issue with this remotes

Figure this is a must for any item that has a high chance of issues due to frequent use.

Got this for the gamer headset for my 11 yr old son. Love how it covers everything from accidental to defective. Had it on the old one I bought him a couple years ago and before the replacement policy was up the left side stopped working. My husband went in with the old headset and they literally gave him full credit for my old headset and was able to get brand new ones.

Geek squad is great. Have repaired my purchased devises. Always ready to help.

Geek squad is great. Have repaired my purchased devises. Always ready to help.

I loved how cheap the geek squad warranty was! It made it a no brainer to add it to the controller

We knew we needed a warranty considering he broke his last headset putting it on his head.

Very good service. Efficient and effective. Excellent.

Good product and does as it should was able to replace no problem

Always buy the Geek Squad Service. They are pros. They are very helpful.

I think is worth the money for geek squad. You never know what can happen especially having kids

The ability to replace this product worries free with a simple approach is why I love the Best Buy 2 year warranty program. I don’t buy it for every product, but I love it for electronics such as the Elite 2 Wireless controller

I always like to make my technological purchases at Best Buy, as I always find excellent products, without the fear of having something not original in my purchase, thanks BB

I NEVER purchase electronics without purchasing protection. What I love about Best Buy is that returns are an easy process. Tell them what’s wrong with it and they’ll replace it with the same item if available.

used the geek squad for controller issues. They made it easy and effortless to solve issue

It is always better to be safe than sorry. Peace of mind is a goodnthing.

Can’t go wrong with this service if you have any sort of game controller. Even if you’re super careful and are respectful to your stuff SOMETHING will go wrong with your controllers. Adding a simple 2 year warranty that replaces your controller with a brand new one beats any manufacturers warranty by far.