Customer Ratings & Reviews

I love my service here with geek squad and have recommended it to all my friends and colleagues!

Geek Squad is always available for me to contact whenever there is something wrong with my device! Very consistent!

Really recommend adding it to your electronics. Saves a potential hard time in store.

I recommend you get the protection plan because they male sure you get a replacement quick and easy

Most people are hesitant to get the coverage. But BB is so good about taking care of you for having it. I am adamant about NEVER getting any electronics from places like Walmart, because they are notorious for having refurbished items and selling it as new. ALWAYS get the Geek Squad coverage because it comes in SUPER HANDY.

Saved my kid from having to pay full price for a replacement controller. Just buy another warranty and there you go.

If you break it they replace it no extra cost endless you buy the warranty again

The geek squad protection is actually so clutch, the price is great plus it’s so simple to exchange the old item for a new one. My little brother has ran through so many controllers now I lost count. 10/10

Its good to know that Geek Squad has your back when the unexpected accidents happen! The process is easy and you'll have your replacement in no time!

Worth every penny. Sadly have had to use many times in the past for other purchases, but is as simple a process as it gets!

5 out of 5 and i haven't even used all the features

Very polite and respectful people love the item, any further tech related shopping will be done here love it

great service. would definitely go back to these guys in the near future.

I get extra coverage with geek squad protection.Had a issue in past my tablet dropped and broke screen.They gave new one with no hassle.I know it can suck to pay the extra $ for the coverage but at least you know you are covered.

I decided when I got my dualsense controller if I'm going to play for a while I may drop it or maybe spill water accidently. This plan gives me a peace of mind plus just go to my local bestbuy and swap out for another. If you're getting a dualsense controller or use xbox controller or even switch. This will help!

Every time I purchase anything from Best Buy, I ALWAYS purchase the Replacement Warranty. This was purchased when I returned XBox Headphones that had unexpectedly stopped working. I used the “original extended warranty” for the Exchange. Every time the Warranty is used for Replacing a damaged item, the warranty becomes “used up” and a new one must be purchased.

Had a problem with my Xbox controller they replaced it no issues with the protection plan

Always fast and easy never have to go through any stupid stuff

I use this insurance on many items to cover the cost of replacement if they break. Best thing in the world for console controllers if you are sensitive to stick drift.

We bought the accidental replacement plann and its totally worth it! Things happen and things break. The plan covered the replacement of our PS4 controller and controllers are expensive. Highly recommend the replacement plan.