Customer Ratings & Reviews

Purchased the 2year warrenty for a ps5 controller. $20 for the insurance and can get a brand new controller any time in the two years

I work for a major ISP and when customers have questions about purchasing their own modems I ALWAYS recommend Best Buy because of the Geek Squad protection. I have never had a hassle replacing a damaged piece of electronic gear. This level of service and security is why I don't buy from Amazon and only buy from Best Buy.

[Employee of bestbuy] Geek squad protection on a controller that covers accidental damage and drift. Well worth it.

Getting the protection plan is not only smart but is definitely worth it in the long run

Literally saved me 80$, just got a new controller and it was damaged while moving. Smart coverage! For 20$ get a new 80$ controller

I always get the geek squad service just in case I never know what can happen to my electronics

2 Year Accidental Is honestly so amazing. This allows me to go anytime to the store and get something fixed if needed and you can also extend it to make it longer if needed.

A very easy service to purchase for your devices!!

A must have for any electronic purchase. Buy it with all purchases

It gives me a lot of security when using my device and not being afraid of breaking it down or anything because I know that I will be able to repair it in an economical way.

[Employee of bestbuy] The geek squad always comes through love my protection on it

Good controller, easy to pick up friendly staff that definitely needs to be appreciated

If Geek Squad/Best Buy offers you a accidental replacement plan buy it! It means that item will be replaced in the store or you will be given a gift card if it is no longer working. You do not have to send your product off for repairs. Just describe the issue and grab another product.

Honestly geek squad is the best. I get all my electronics from Best Buy and always get the warranty. Unmatched!!

The agent mounted my tv and did a very good job! I highly recommend Geek squad!

Its great to actually buy a warranty from Best Buy so if it quits working i can take it straight back to the store and they replace it or refund purchase instead of sending back to the company i'll always get the Best Buy warranty on any future big item purchases

easy to use and most importantly easy to understand the policies, love working with them

Geek squad is a great thing to buy especially for electronics so that if anything ever breaks they’ll fix it right up and you can get another warranty right after that 2 years is up.

I sure hope I never have to use this, but it's good back up. Hopefully I'll never have to use it, but if I don't, I hope Best Buy doesn't screw me over and not replace my TV for me if it does go out.

[Employee of bestbuy] Great service.....................................