Customer Ratings & Reviews

If you are using this for PC gaming & are running Windows 7 or 8.1 - it says in the description "some functionality is not supported" - so I asked under THIS AD, unfortunately AFTER I purchased, what was not supported exactly. Here is the response: "Functionality not supported under Windows 7 include Bluetooth wireless connection and customization features supported by Xbox Accessories App." It was answered by MicrosoftOutreachTeam So PC gaming was out basically for my purpose. I decided to try on my Xbox just because I had it. So here is the review: I have the ORIGINAL (1st generation) Elite controller & by far THAT one surpasses this generation. For some reason the buttons would not stay mapped using the app feature. A couple times I had buttons swap function (based on app mapping) while playing. So I truly believe the major malfunction with this controller is the app connection. I have never had a single problem with my original Elite. Overall the controller itself - built was fine - I believe overpriced for sure. I actually wanted to buy a 2nd one of the original for back up because I use this specifically due to a permanent wrist injury. Pulling the normal triggers would start to hurt after while - so this setup COMPLETELY fixed that problem. I could finally play games without wanting to cut my arm off within 20-25 mins. I did return this controller.

Worked good squeezable triggers gives you an edge in pvp and sound through headphones and mike are crystal clear another pvp advantage recommend to friends

Ive cracked my screen this the second time and the geek squad has maid it simple for me each time .

Always nice to have reassurance that this plan will replace my equipment if something goes wrong

I always add this protection almost to all the products I purchase a Best Buy because they always take care of their end with their protection

I love best buy warranty, they always take care of any issues with the things I buy. I would highly recommend buying it when getting electronics because you never know when they will, stop working.

These are the greatest things. I have never had a bad experience with the warranties. Best part about them is they will refund the full purchase price of the item even at the end of the warranty. other places pro-rate not this one.

The geek squad warranty and service are much better than expected and definitely worth the added cost!

We really appreciate the two-year warranty option. It really helps when these electronics fail. Thanks geek squad.

Always really good to know you have a back up plan in case something expensive is broken

Geek squad protection works. I’ve had multiple products fail on me. All I have to do is just run into the store, let them know what happened, and I’ve got a replacement. Just like that.

Protections plans are “just-in-case” plans. You never know if something were to go wrong! Being ahead of the game and getting this plan is a life saver! Quick and easy in-store exchange for same item or store credit, hassle free! Definitely recommend to everyone

Protection policies have saved me so much throu best buy. Electronics can fail, and planning for that is always a good idea.

always get the geek squad replacement deal, they are super helpful

This protection plan is as good or better than any other I've ever purchased for any product from any retailer. Typically reasonably priced, I recommend for most any valuable purchase.

I would always recommend purchasing warranty for every item you purchase

LOVE BEST BUY..............................................

Absolute best deal ever!! We always add the Geek squad replacement coverage for our kids purchases. We’ve had to use a handful of times. Always easy peasy

Absolute best deal ever!! We always add the Geek squad replacement coverage for our kids purchases. We’ve had to use a handful of times. Always easy peasy

Absolute best deal ever!! We always add the Geek squad replacement coverage for our kids purchases. We’ve had to use a handful of times. Always easy peasy