Customer Ratings & Reviews

I did purchase new washer and dryer from best buy and had Geek squad protection on it.I did have protection on many of my devices but this is the first time I am using it. The problem was with drain tube/pump of washer. When I did call to inform call center, I did tell them the error code/problem was with drain. They took a week to schedule an appointment.I was hoping for a fix but the tech turned up, switched on the washer in 10 seconds he told the problem was with drain tube and the part was to be ordered and left in 5 minutes with rescheduled appointment 10 days later. All this is for a drain tube replacement on a brand new washer in spite of telling them what was the problem while scheduling the appointment. definitely will look for alternatives rather than taking a coverage with Geek squad for every equipment I purchase from best buy.

Horrible customer service I thought I scored one of these during the cyber Monday drop deals to find out Best Buy is claiming it is out of stock and canceling the order

Horrible experience getting a warranty on PS5. Couldnt add to order due to online release craziness. I tried after order to be told wrong things by associates and then being asked to hit a crowded store during COVID! I am glad I continued to push for answers since they never told me the whole item needs to come back to store! I was debating of just going in without it since I wasnt told everything. BestBuy will be the last place I look for purchases on future.

This process is BS! Checking ever single since release date to finally get PS5 into my cart and Best Buy won't allow it shipped to home ... but it's also not available in ANY STORE state-wide. SO DISAPPOINTED in Best Buy right now

Happy they were in stock, but didn't come with any code for GOW Ragnarok. I've reached out to Sony, but haven't heard anything. Will update if they send me a code.

Dear Sony, I hope and sometimes pray that your company fails. Wish I was a Japanese as*-hat with too much money.

I received a damaged PS5. Why they would even pack it damaged it beyond me. Very unacceptable

I think I rather stand in line for 48 hours with thousands of people during the pandemic than try to buy online. It is the worst. Forget technology is its going to be this bad. All thanks to Amazon.

Someone scratched of the code and redeemed it before arrival