Customer Ratings & Reviews

IF GEEK SQUAD RAN THIS COUNTRY IT WILL A KINDER AND GENTLER NATION

It’s perfect to protected the items for anything damage

Used it and had no issues getting item replaced. They just check it out themselves and instant replacement! Glad I got it!

Always a plus to know you are protected if anything goes wrong.

Customer service was outstanding. The employees at best buy are polite and friendly

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

This gives us the peace of mind when purchasing and expensive electronic.

Replaced my controller when it stopped working without any issues

I bought a 2 ur warranty for pervious systems such as Xbox 360, got the ring of death 3 times and each time they replaced the system with no questions asked

Give a peace of mind if anything happens to my ps5!

I got this as a gift for my son. He was very excited and loved it

My insurance is amazing allowed me to replace my laptop for a little about

Mix feeling I feel is fair and the features are good but they try to send the PS5 first with sony first I feel they should do it with the geek squad

The best deal of my life! Good quality and good price

The warranties are a must if you have electronics these days.

I purchase this protection plan for the PS4 I purchased for my 8 year old nephew for christmas.

Im glad there protection plan and if anthing happens i know geek squad will be there to help

System was always top notch and can’t wait to see what Sony does next

For the price; you really can’t beat the protection that they offer

When you have the 2-Year Accidental Geek Squad Protection this is a a serious weight lifted off your shoulders. Anything can go wrong with electronics whether its an accident or a defect. This is a no briner buy for anyone.