Customer Ratings & Reviews

Warranty is a must, just wish they would have been more customer service and answers to my questions

haven't had to use it, but nice knowing it's there if i need it

they are helpful they there to help you when you need it

I like this protection plan because it replaces my broken items

I’ve used this on a PlayStation before. Probably worth it.

Best buy geek squad is always professional. even when they are late.

Comes in handy if any sort of damage comes about or the product stops working for any reason!!

Purchases to make sure my console was fully covered.

Used in past for cracked screen. They covered it quickly before.

I haven’t used it yet but I feel confident in knowing I have it if anything goes wrong.

if there are kids around this expensive machine, then you definitely need this

I feel great knowing that the product is covered after the manufacturer's warranty expires.

ps5 controller replacement challenge. Repair or replace. Not clearly explained

Came with daughters laptop haven’t had to use yet.

I haven’t had to use it which is a good thing but it is worth the extra cost.

Wouldn't buy a product without the extra coverage!

Got the coverage just in case I have trouble with console. It wasn't a terrible price

Good to have the extra protection just in case somethings happens accidentally.

Thought this covered accidental damage, it did not. I Basically had a philosophical debate with the rep over what the coverage actually means Vs the way the coverage was worded... In the end, I was out a TV and understood the extra coverage wasn't going to be worth it going forward. Fast forward to today and they don't even offer it like this anymore, that's very telling. Honestly, the way they went about it was the saddest display of customer service I've experienced in a while though, it was like they were relieved they didn't have to do anything... What happened? My special needs toddler accidently threw the remote and it hit the screen cracking it through. It would of needed a full screen replacement and it was a nice tv too, also I was clear with them when I bought the extra coverage what I was expecting. Now I just don't spend a lot money on that kind of thing anymore, not worth the hassel. I want to be clear that at no point was rep rude to me, and I'm still a Best Buy customer to this day, but this extra coverage seems like a cash grab more than anything else - unless you're "accident" hits a very specific set of criteria. I was told from the description of events that "screen impacts are not considered accidental" after that I hit a polite wall of refusal to do anything else, not without some empathy, but not helpful either.

Its the best protection for the price and very friendly