Customer Ratings & Reviews

So I bought this for my ps5 thinking that if there were a problem, it would get solved. Not. A. Chance. Best Buy takes your money and there isn’t a chance in hell you’re getting another ps5. They’ll offer your money back, but you’re out a ps5, or you can hope sony fixes it. So you pay them for nothing. Thanks for stealing my money.

Should offer a 3 Year protection plan for High end electronics. Example - $299+

Havent had to use it yet hopfully i wont. But nice to kno if i can't do ot i cam call in the professionals

Not very good, went to best buy because I was told they will replace my broken controller, when I got there they said they will not replace or repair it.

Gaming consoles are expensive so I bought GSP just in case. Fortunately, I haven’t had to use it.

Didn’t get anything installed just got the insurance for product replacement

Not really worth it. Manufacturer provides 1 year warranty on their products. You can ship/send the item back if it has defects. The shipping cost will also be covered by the manufacturer. Everything will be covered. If you are tempted, go for the maximum warranty- 5 years.

in the case that my playstation does get damaged... hope its no hidden reason why i should not be able to return the system

I believe it to be a little expensive. I bought it just in case something were to happen to the station. Better safe than sorry.

Good to know I'm covered if things go left. We shall see.

Terrible service. Purchased 2 years warranty for my PS5 3 month ago. Today, when i bring my ps5 to geek squad to repair, they said they can not fix it or replace another one because they don’t have any openbox available and End up forced us to pay extra $200+ to get a brand new ps5

Often too much boo-haha when need help with items covered. Always tell myself NOT buying it but STILL DO. Just better safe than sorry. Don't want to be thinking WHAT IF,lol.

Never used this service so I can’t rate it fairly.

Not sure how Geek squad is but, I have not had to use them yet.

Total rip off. No more in store swapping if you have a defective product, like it used to be for consoles. This I found out after I was sold by what the employee said. Now, basically you are paying Best Buy to contact the manufacturer for you to send it in. Don’t be a fool.

I brought this game system for my son back in April, It was working excellent up until a couple of weeks ago.

Insurance is always pricey until you need it trust

It's grret to have protection just in case of an accident.. They are kids

My controller stopped working within 3 months of buying the unit.I called customer service they instructed me to go to the store for a repair. Then was told "we don't do that, we will just order a new one" but then no order was placed and customer service couldn't tell me anything. I had to call the store again.b

Overall this was an outstanding great product to buy.