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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2918 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 2,918 reviews
  • Rated 3 out of 5 stars

    Protect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is to protect my system so that if I have any problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Neutral

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it, but just in case had to get it.!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Please added replacement plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ps5 for my son got stolen , we cant make any thing by this warranty , it should be replacement or alternative plan also we buyed this plan and we didn't use it any way , i pout ps5 from five month only after that our home got robbed they told us we cant do any thing for your son , how come

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Future safety

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use my extended warranty as of yet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disaster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called Geek Squad to try to set up installation for a play station. NO ONE KNOWS WHAT THEY ARE DOING. I've been transferred a total of 5 times today.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good value. Waiting too long for service and it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Does not cover damaged screens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not recommend if you are looking to cover for damages screens.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one greeted me when I walked in and there were two employees standing at the front. I went to counter and still no help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hickory NC BEST BUY GEEK CROOKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS5 BROKE 2 DIFFERENT TIMES HAD PURCHASED 2 BAD PRODUCT

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Over sold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop came w office but they sold me separate one

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for coverage on my new ps5. Hope to never need.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Really?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed, brought my ps5 for repairs, I was told they were going to send it out for repairs and they never did. Could not get a straight answer.. felt like they just wanted to hive me store credit... so now I have wait until Bestbuy has one available...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Maybe get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems like i cop and never use it but the one time i dont buy i meed it? Crazyy haha

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had my first bad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The information provided did not match with the one given online.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dual shock 4 warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me a refurbished dual shock 4 which was broken already until now I haven’t received a new one very time I call they keep sending me to the wrong person and denying I had a warranty on the controller

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Only if you are a true gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it for my son and he hasn't had to use it. But I do recommend it if you're a true gamer accident prone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    GEEK SQUAD NO HELP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad has horrible customer service ,trying to get assistance on what my next step to repair playstation 5, deserves no stars

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an ok protection plan for the game PS5 system

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the headache

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong serial number on my purchase. Hassle with just trying to change number to match.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless when it comes to covering your PS5 Save your money. Don't buy this trash protection plan.

    No, I would not recommend this to a friend