Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 2918 reviews
(2,918 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Gamestop warranty is much better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gamestop warranties are way better if your console doesn't work gamestop swaps it out with a new one right there not geek squad they send it out while you wait for another console that not good you pay all that money and have to wait for a new console.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was horrible they never could fix anything I braught into the store and had me purchase this and before I made it home called and told me they couldn't fix my computer they new that before. having me purchase it. AWEFUL
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the struggle or money for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They replaced a ps4 pro for me before and took 2 months to get a working ps4, got sent 2 broken ps4 and had to send back both including my own for a replacement finally. Was worth the money but not the hassle.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My warranty randomly got canceled don’t appreciate that
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste, do not buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately geek squad is transitioning to total tech support. Complete waste of money.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You pay for the protection but when you bring the broken item in you still have to pay again!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bought 2 year protection for no reason
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 2 year protection and when my ps4 didn’t work they said they can’t replace it because I don’t have the 2 year even though you can see it clearly i do.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do you really ever need this??????????????????????
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't remember that where did they put my card at if I got thst
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
They don't go on their word.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My ps4 has warranty, its showing on my end on the app and these people didn't want to honor. I won't be dealing with them anymore.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Never Used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never used the geek squad repair, so I am not sure how good their service is. but I take care of my purchases.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t resolve anything only offering me a refund for purchasing warranty.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is honestly pointless and terrible and ya know
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
AVOID
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No point in getting it. Waste of money! I do not use this.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not worth it .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never had to us it because the computer was and still is easy to use.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for reaching out with your feedback! We appreciate that you trusted Geek Squad with protecting your product. We hope you give us another opportunity to better serve you in the future. If you have any questions or concerns regarding your Geek Squad Protection Plan please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took mine to get fixed and I immediately got rejected!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Eddie,
I'm sorry to hear that your repair request was rejected. I would encourage you to speak with the management at your local store to find out why. We would typically expect a repair or replacement to be available to you so long as the issues with your item fall within the terms and conditions of your plan. The terms and conditions for your plan are available for download and review, here: https://goo.gl/cDfRu9.
Rated 5 out of 5 stars
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only insurance for material items from retail I’ve ever gotten. It’s the only one that actually honors it and very forgiving. I’ve never had an issue so far and depending on what you get it for very worth the price. Use good judgement.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
You all rock!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't tell you how many times gem squad has come to the rescue. Thanks again team!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m glad to have geek squad in case something happens to go wrong
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
iPhone screen replaced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice and fixed my screen on my iPhone much faster than estimated.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friend