Customer Ratings & Reviews

EXCELLENT CUSTOMER SERVICE!!! ALWAYS SO HELPFUL & ALWAYS FIX THE PROBLEM!!! THANK YOU ALL SO MUCH FOR YOUR HELP!!!

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

I am more than happy that i purchased this with my PS4, lightning struck my house and for some reason my PS was the only thing affected, i just took it in and it was replaced right then and there same day! Plus it rolled over to my new one and that made me happy as well!

Whenever you buy anything that needs protection especially electronic items do not hesitate to protect your investment. Anything can happen but at least you'll have since of mind to know your item is protected.

Highly recommend getting a warranty on any new product. Best Buy covers you for 2 years and it’s so much better than spending 200-300 on repairing your product

Un lugar recomendado el mejor en ventra de cosas electronicas

I love best buy for all my purchases!!! Everyone is always so helpful!

Best Console Ive had yet love it! Xbox has nowhere near this quality

I bought the PS5 for my nephew and I wanted to make sure he could get help if he needed it. And I know the Geek Squad could do the job should the need arise. That’s why I purchased this Geek Squad Protection!

Good quick and easy service, very nice and accommodating people

Good service. Good geek scuad service.............

I love the support and help that I receive from Geek Squad they are truly the best!

Never had to use it but i know if I didnt buy it I would regret it.

Piece of mind for expensive electronics. You never know what can happen

Very Good plan, most definitely would recommend just to be sure

Got this for my ps5 and it js good to know i will be protected if anything happens in the next couple years

Love Best Buy cannot get my products from anywhere else

I have my protection whenever I need it. I am comforted in the fact that they are there when the need arises.

Bestbuy's protection plans are top notch. Excellent terms and excellent customer service

Geek squad protection is always worth it.. I get it on pretty much any electronic device I buy at Best Buy... peace of mind is definitely worthwhile