Customer Ratings & Reviews

I feel like they fix certain things and avoid fixing things unless you pay more even though you have their protection.

Well being that its a 2 year protection plan im confortable not worrying about if i might end up having my system ruined and for the price its not bad

The main reason I purchase any product at Best Buy

always get geek squad protection on all my purchases

We have only had great experiences with Geek Squad cannot say enough how much they've come through with their warranties highly recommend!

I got it with my PS5 but hope I never have to use it. I sleep better at nights knowing I got it though lol

Pricy for protection but as soon as you have a $3,000.00 device fail you realize it’s worth it

This system does everything besides feeding my dog!

Geek squad very professional and answer all questions

I like how it works and i have no dislikes or complaints

I love the geek squad warranty plans and everytime I need to get things fix they are willing to help

I always get the geek squad plans on my expensive electronics. Their service isn't perfect but it's far better than useless broken stuff!

I always get a warranty on any electronic device, you just never know and rather have protection

Haven’t had to use them yet. But I lost my power cable. Let’s see how it goes.

Had bugs at first but everything is working fine now

Buying a protection plan for the PS4 was definitely a no brainer. If anything goes wrong with the system I can bring it back to Best Buy.

Got this protection plan with my husband’s PS5, after having it for only 3 months, the controller for his game, was having issues, so we took it back to BEST BUY, they took all of his information to replace his controller, and was assured he would get a new controller in 3-5 days in the mail, after about a week we received a email saying that they didn’t have the controller but they would reimburse him for the part to repair the controller, how is he supposed to get a part for the repair when he doesn’t know what’s wrong with it

I won’t know if it was worth it till i have issues if I do

We have a PS5 that went thy did not fix it and and still under warranty. So i guess it had some type bug. we got a new one but they could at lease give the warranty amount back if they will not fix it. over the years we have used yall and never had a bug or any problem like that so i dont know what happed there. disattisfied.

I had not had a reason to use the geek squad for this product due to product working good.