Customer Ratings & Reviews

Best warranty you could get ...every time i have an issue with the product i bought..this people work professional and witn a great attitude.

I haven't had a chance to use them and I'm grateful for that but I am happy that I have that in the event that something does happen I'm sure they will be wonderful I've used them in the past on other devices that I have purchased and they were wonderful they were able to complete help and fix the problem that I had with my computer and my television

I remember one time when my tv went out and i sat without one for over a month. The Geek squad so happened to call right before the warranty ran out. I had completely forgot about the warranty. So I traded in my tv. That was a big relief and i never will forget it.

Get this with any electronic. I used it at the 2 yr mark for my PS5 HDMI port got loose and couldn’t play the console due to cord falling out in the middle of a game and they took it and fixed it. Worst part have to do without it x2 weeks

it’s always worth getting the protection plan because then you can comfortably play at peace

Never second guess adding this to any and every tech purchase. Case in point: we purchased a PS5 in August 2024 for my son's birthday. His controller is drifting bad. Stopped into best buy, and they submitted the PlayStation warranty for me. We got to keep his old one and his new one will be delivered in 5 days or less. And while that comes standard for every PlayStation purchase, I didn't have to deal with submitting the warranty myself. And the next time it needs replaced (it will happen, PS5 controllers are notorious for drift stick) geek squad coverage will replace it.

I recommend this if you’re not as good in technology. They’re very helpful.

works amazing, great graphics, great everything, came within 2 days of purchasing it (earlier than i selected on the shipping)

Plan is a plus in my book when purchasing electronic equipment, accessories, and other items that will definitely need servicing. I would definitely recommend getting this service from Best Buy because it is definitely invaluable.

I honestly can’t say enough good things about the 2-Year Accidental Geek Squad Protection plan. I got it when I bought my laptop, and it’s already been a lifesaver. I’m pretty clumsy, so I love knowing that if anything happens—like if I drop it or spill something on it—I don’t have to worry about paying for repairs. I had a small issue with my screen cracking, and the process to get it fixed was super smooth. I was able to set up an appointment online, and the technician was super friendly and fixed everything quickly. I’m really glad I invested in the protection. It’s just nice to know I’m covered without all the stress. Definitely worth it!

Sons favorite Birthday gift great quality got a 2year protection plan

Was offered insurance in case of any damages within the warranty, easy to use and worth every penny .

I’m so glad we decided to purchase the 2-Year Accidental Geek Squad Protection plan—it has already proven to be worth every penny! A couple of days ago, my son’s PlayStation 5 HDMI port got bent, and we weren’t sure what to do. Luckily, with the protection plan, the process was incredibly simple. We took the console to Geek Squad, and they immediately offered us a brand-new replacement. The entire process was seamless and took less than 10 minutes! The staff was professional, helpful, and efficient. I highly recommend getting this protection plan for peace of mind. It’s a lifesaver!

I cannot recommend the Geek Squad 2-Year Accidental Protection Plan enough! About a month before our plan expired, my 9-year-old's PS5 controller suddenly stopped working. I scheduled an appointment online the same day, and the process couldn’t have been easier. To my surprise, Geek Squad didn’t just replace the controller—they replaced the entire PS5 console along with it! We walked out with a brand-new system and controller on the very same day. The entire experience was stress-free, simple, and so convenient. This protection plan is worth every penny, and I’ll definitely be purchasing it again for future electronics!

Never use it bust is nice to have piece of mind in case something happens

Geek squad, is amazing. They always try to help in whatever they can. They work with you

Always willing to help and quick support. Always very kind. Always purchase warranties and if I ever have a problem they’re there to help!

For now I have need the use the warranty but how was explain sounds perfect

The Geek Squad warranty from Best Buy is definitely worth it! I had an issue with my device, and they handled it quickly and professionally. The peace of mind knowing I'm covered for repairs or replacements is invaluable. Their service is reliable, and the process was hassle-free. Highly recommend adding this warranty! The Geek Squad warranty from Best Buy is definitely worth it! I had an issue with my device, and they handled it quickly and professionally. The peace of mind knowing I'm covered for repairs or replacements is invaluable. Their service is reliable, and the process was hassle-free. Highly recommend adding this warranty!

Good service! Will buy from here again! I needed a new console very badly.