Customer Ratings & Reviews

Better then other company's plans for what is included in the coverage.

Very convenient, haven’t had a chance to use them just yet but I’m sure having the option definitely gives me a peace of mind if something goes wrong

They always help when you need it ! I cannot complain

Great and freindly people my experience was amazing

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

I love the piece of mind that the Geek Squad service policy gives me. I know if something fails, Best Buy and their Geek Squad are there for me!

really useful for work and school,all family using this item

A very good idea for when you're always on the go and working hard!

It's a good protection plan to invest in that covers just anything that goes wrong with the P5.

Great to purchase very easy to get my item replaced without hassle! Worry Free! I purchase for most of my items from Best Buy. Great investment!

Best Buy does a great job at honoring their protection services and cover a lot more than most other protection services do and for a lesser cost!

The extra coverage is definitely worth the price... if anything happens you simply return to store for new one or fixed on spot... with an 8 year old it is worth it... covers spills too

[Employee of bestbuy] BUY IT. You won't regret it. Especially if it's for daily use items.

I'm always a fan of peace of mind. And have used this warranty with very little trouble or issues. Will always use this service with my products.

Amazing people help me with my issues and great customer service

Professional and reliable always count on them it’s nothing more to say they take you thru the most but it all works out

excellent very good quality looks very good super sharp

This service provides peace of mind and is very cost efficient.

Great and fast service! I’d highly recommend using the geek squad!

As an early adopter, it's always good to have protection in case something goes wrong with my new tech.