Customer Ratings & Reviews

Always professional and extremely helpful. The employees are also super informative and friendly.

Geek squad protection saved my xbox. Service replaced it with a refurbished unit when it was to be a new unit. Geek squad gave me a new one

Xbox definitely upgraded scene graphics, fast and and easy to use..

This came in handy when our Xbox bit the dust. Luckily, it happened just inside the warranty. We were able to take it in to Geek Squad, they determined it needed to be replaced, and it was very quickly and efficiently handled.

Have not had to use this yet but in the past you all have been great! THanks!!

geek squad is great and makes replacing things that might have gone bad easily.

Being able to run 120 fps and even 4k is big for something this size and value sure is something to into consideration.

Haven't used this yet but wanted a little peace of mind in case anything happens to the new Xbox X. The last Xbox we had just stopped working and we weren't able to fix it. Glad we have the extra protection just in case.

Agents where very helpful and very nice have great advice

A great peice of mind when electronics doesnt go well within a certain year. A must purchase with a plan.

I purchased the 2 year accidental protection for my new XBox. If I have learned anything, it is to take advantage of these services with Best Buy. I have had to redeem them before, and it is typically pretty painless!

Ive always loved xbox. This one is fast and easy to use. Highly recommend

These guys and gals are great if you need them have yet to but have asked a simple question over phone

Geek squad is geat cuz if u have kids.... something is bound to happen.... like a whiffed ball knocking over a picture frame, that lands on your xbox... and cracks the case.... I get a replacement... super worth the money

Really good if you think that something might break. If it does instead of buying whole new things you can get it repaired or they might issue a replacement if it is beyond replaceable.

Haven’t had to use it yet but since im giving 5 stars hopefully theyll look out for me

Newest console upgrade and couldnt be happier! Join the xbox family.

Perfect system. No flaws. Excellent Service.........

Microsoft utilizes incremental updates on their xbox one. Normally your system would receive the updates in multiple parts following a sequential order. Unfortunately if you don't use the console for a while and turn it on than it may receive the updates in the wrong order. This can cause the system to stop functioning. Due to the formatting on the hard drive it isn't an easy process to replace the hard drives in a xbox one. Geek Squad Protection will enable you to get a replacement if this occurs.

Excellent service, the truth is I didn't have to use it but for its price it convinced me and for everything it covered