Customer Ratings & Reviews

Go To the geek squad for peace of mind when buying gaming console.

I got the 2 yr protection because I learned once with my sub woofer. Better to have because I had an issue with it and because of the extended warranty I was able to get a replacement.

Awesome great warrenty they give you the full price of the device if it is broken

I purchased this to up my warranty on my New XBox Series X. You HAVE to purchase an extended warranty on these units because they run abit HOT. That said, the Best Buy Warranty is as good as any I've found. My old play Station died and Best Buy Replaced it on the Spot. Can't really ask for better service than that!

I lost everything due to a flood, and I have my red cross case number to prove it. As well as multiple pictures of my house being flooded. As advised, I did not touch anything because of bacteria I just moved whatever wasn't damaged when I moved out and let the cleaning crew the apartment complex hired take care of the rest. My son lost his X-Box S and controllers and my warranty will not cover it because I don't have the device. The last thing I was thinking about was thinking about after losing everything was "make sure we grab the Xbox" for geek squad. I purchased another protection plan for my laptop and took it to best buy this week to find out it needed a new battery. Contacted geek squad to find out the battery isn't covered in my warranty. Unless your kids are a little wild and tend to break things don't waste your money on that 2-year protection plan

Very informative, friendly & great customer care!!

Great service, never lets me down. Great quality overall

I purchased the geek squad service because it was such an affordable price. My game console is new and hasn’t had any problems but knowing if something happens I’m covered is worth paying for it. It puts your mind at ease knowing you have protection

It's pretty much always worth it. Especially for controllers and headsets.

Best Buy has always had the best warranties and has always stood behind them. If the Geek Squad can't fix it, they'll replace or refund your money on a gift card. They make it right.

Nothing better than keeping your electronics secured!

Totally love xbox brand. My only 2 complaints is this xbox series s does not hold enough storage with back storage ( memory card etc.) and if should be able to play both digital/disk

I bought my Xbox here and I haven't had any issues yet. I always buy warranties with all my products with best buy. Its worth buying their warranties.when I have issues with my products they usually fix it or replace it with a new one. This is with passed experience with their products I have purchased. That's why I always buy everything at bestbuy because they have such a great warranty without the hassle.

After waiting 2 long years trying to obtain one of these badboys & being with Xbox consoles since 2001. I couldn't be more satisfied with the Fact of having SSD instead of a Hard Drive! Loading/Boot up time is Spot on & cant wait for whats to come to this Platform.

Always have to have all the protection you can get

I love the option of having geek squad install my TV!

Easy exchanges when something goes wrong with a product

Everyone was professional and quick to answer questions and if they didn't know they quickly found out for me I felt valued and respected good job

Geek squad is amazing and reliable amazing customer service nice and quick and repairs my items quick if not replaces them

The Series X is completely astonishing. I knew from the get go that I was going to need insurance on this magnificent machine. I trust the Geek Squad to help me with whatever needs comes my way.