Customer Ratings & Reviews

The Geek Squad is always willing to drop everyting and come to my home to help with common household moshaps, such as broken blender, hand crank toaster oven jammed, television exploding before the big game etc. Love them more than life itself.

I got a two year warranty for.my xbox. It was worth it.

The people working at the desk actually take the time and want to know what’s going on instead of dismissing the customer.

They are always there to lend a hand and help. Thank you

They are great and easy to work with as long as you get the right plan

So, my kid accidentally spilled a drink on his xbox one. I called and they said, bring it in, and you will get a replacement right away. My husband was sent home with the same broken xbox with unclear reason. They didnt have in stock and their system was down. Next, I called again was told no problem, a replacement would be ready. I went and was told by the unfriendly cust serv lady that it has to be sent out. May not even be covered. She seemed to be negative about me wanting to replace it. After about 2 hours, talking to manager, it was replaced just as they told me over the phone. What i got out of it, the people at the cedar hill, tx location are poorly trained on the warranties. It seemed the computer was telling them the options available so I wondered why they were telling me things before putting it thru, even the manager. They will give you a refurbished item replacement if they have one, if they dont have one, you will get a new one. In some instances they do send it out to get fixed and you will have to wait. Big, giant hassle, but was worth the replacement. I do not like buying a warranty and then being hassled and treated like i did something wrong for using it!!! I will say in the past it has not been such a hassle but the last 2 times i went, got the same unfriendly cust serv lady, and she makes it a hassle.

Overall, I am extremely satisfied with the 2 Year Accidental Geek Squad Protection plan. It provides excellent coverage for accidental damage, giving me peace of mind. Highly recommended for anyone looking to protect their devices!

They are helpful with all questions you may have. They are friendly too

Good Console! I had fun playing the games The graphics are amazing!

Unfortunately had a Galaxy edition XBSX that decided to fault out, they got me in for an exchange, transfered and renewed my 2 year protection. Great fix, jist bummed that microsoft policy doesn't allow them to repair.

Not only is Best Buy a great store to shop with but their online store is very easy, very refreshing, and makes me feel very safe. The fact that I was able to purchase a birthday present for my son 2300 miles away and have my daughter pick it up was just great. Then, to also offer the extended warranty makes me feel great as well. I couldn’t be more happy than I am now with your company so thank you!!!

Amazing product I would definitely recommend to buy again

Ive stated many times warranties are worth it for peace of mind. Younger generations are used to electronics being solid and not failing often. Thats a good thing and is a plus to technology feats. That said if you buy an expensive item you cant easily replace if you dont buy an extended warranty you will be upset if the item fails. Ive learned the hardway on multie occasions. Anytime Im paying over $500 for any electronic item Im buying a warranty.

I always purchase the Best Buy warranty. I've had zero issues with the customer care or the Geek Squad whenever I've had to have a warranty repair. Worth every penny!

Can never go wrong with best buys warranty. Have had to use it twice before and best buys stands by their word to replace the item or store credit.

Get Geek Squad! Electronics are built like they use to be, and the pease of mind

This is great for your gaming system. Eventually everyone will get drift on one of you controllers there is no way around it. With this protection you can set an appointment and they will either fix replace or refund. Its worth it

Enjoy having the peace of mind of Geek Squad! ! ! !

Pricey, but fast replacements make it worth.......

You never know it's technology is these days, so I'm really grateful that Best Buy has this Geek Squad support option. Really good price for 2 years of Peace of Mind to tell you what. Definitely worth the purchase.