Customer Ratings & Reviews

If you are going to spend hundreds of dollars on a game console you should probably get the accidental coverage.

We had to use the replacement on only one of the many items that we have purchased from Best Buy over the years. The process was so easy. Best Buy replaced the item and we were walking out of the door within 15 minutes with the replacement item. Will purchase when warranted in the future.

Great protection for all your devices with a piece of mind !!!

Having this insurance as a safety blanket for devices that are made to break is essential I recommend everybody get this insurance policy for it’s easy to forget that electronics or not made to last forever

Love having geek squad! If I have any problems they are right there to fix it!

I haven’t had any trouble with my Xbox yet but i feel comfortable knowing I got warranty for it.

With kids like mine you have to make sure to get insurance on everything for peace of mind. Haven’t filed a claim but it’s nice having peace of mind.

The agent helped me purchase this plan very quickly. I got this for my Xbox I purchased online. She gave me the best possible discounts and made sure I understood everything clearly. Very good interaction.

It was a little pricey, but you never know what will happen, overall it was a good buy, in order to have piece of mind. I do not have to worry about something happening and having to shell out full price again.

Super glad I purchased this plan and feel 110% safer having purchased

I’m glad I remembered to add this on after I purchased my Xbox Series X. They made it super easy to add on after the fact. Super easy to do. Thanks!

Like I said, in the previous statements, it is definitely worth the service depending on the price

I bought an XboxOne S years ago, and it ended up having issues. Well, I didnt have the geek squad protection on it, so I had to go back and forth with microsoft for WEEKS before they resolved my issue. Go with Geek Squad!

Havent needed it yet thankfully but I do appreciate the overall customer service

Didn’t use geek squad protection but I’m pretty sure it’s a great service

I always purchase Geek Squad protection. I’ve used it in the past & compared to any other company, Geek Squad is the BEST, hands down! Installation, professionalism, customer service, & response time...the BEST.

Had alittle problem geek squad help. Everything fixed great job

great service and overall great customer service!!

Ever since the red ring fiasco of the Xbox 360 days, I recommend getting these plans for all consoles, laptops, phones, and TVs. TVs just are not built like the old days and easily blow out when constantly flipping between 1080p and 4k. I get nervous every time my Xbox opens a game that supports 4k.

I always buy extended warranties...haven't had to use any yet..but feel better knowing I have a backup for my money