Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 2154 reviews
(2,154 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
to a friend
Rated 3 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and they’re good at what they do.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
accident / quality insurance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's insurance, you hope you never need it and until you do, you never know the value of it
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good and very nice service plan by the geek squad
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Haven't used it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had a need to use the service yet but good to know it's there when and if I needed it to get my equipment fixed.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say much about it hopefully they can help me when. It's needed
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
really just insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.one of the things you get hoping to never need but nice if you do
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Good if used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t use this warranty not necessary if you can mount a tv yourself.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip Off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not honor what i purchased PS5 broke 2 different times ...i had purchased protection 2 for bad product BEST BUY GEEK RIPPING OFF IN HICKORY NC
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Xbox Series X 2tb
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Xbox thinking I would get on Dec 19, 2024 as stated on the Best Buy website. It won't be delivered until Tuesday, Dec 24, 2024. They could have did expedited shipping. I am very disappointed.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Must say not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty are often over priced for length of time you get them for. Had to go buy another Xbox one full price because the last warranty ran out 10 days after the Xbox just died. $300 bucks down and $300 more just for 10 days ... ugh warranties don't always save you in the end it cost me more ... warranties are a toss of the coin... good luck
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Geek service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This makes me happy I got the product but didn’t get helped much!! Ugh
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Buy the most expensive plan, won't do replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought an Xbox One X with 2year plan, the console broke and they will NOT do a replacement even though they said on the phone they would, wanna do a 2-3week repair instead, is this a joke?? Wasted 3 hours total today because of Best Buy and didn't get my issue solved, instead they want me to be 3 weeks without my console, is that what we pay them for? I rather spend my money on amazon or costco when buying electronics, they always did refunds/replacements with zero issues when I needed assistance. You've just lost yourself a customer.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to bring this to our attention. Depending on the plan you purchased, a replacement item may not be the first option we can offer. If you're able to stop by your local Best Buy store, our Geek Squad Agents would be happy to explore what routes we may be able to pursue in accordance with the terms and conditions of your plan, which can be found at http://geeksquad.com/termsconditions.
Rated 2 out of 5 stars
Don’t really see the difference
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t really see the difference between an Xbox, S and Xbox X just a shape of the console
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty does not cover anything. And I never use it in the last year
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
can't say worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.replaced a brand new product with a remanufactured product. lost all my cords and controller. sent with original box and got back in a generic cardboard box. Would recommend instead of taking to geek squad to send back to manufacturer.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. We're sorry to hear about the misunderstanding, lack of communication and overall poor service with the replacement. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
Needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this with purchase to be on safe side! U never know.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Not inexpensive but needed nonetheless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed insurance since four kids will be playing with this.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Just in case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always get the protection just Incase something happens
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Haven't used yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used t yet. Hopefully better than appliance protection.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Sales Rep snuck this in on my bill.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not reviewing the actual quality of this service. I'm just letting everyone know to watch their sales reps. I didn't ask for the Geek Squad protection and didn't notice until getting home that the sales rep added the service to my bill without asking me.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello TeenagerMom – We never want to add a protection plan onto a purchase if it isn’t wanted, and I apologize that this happened. I encourage you to head back into the store so we can get that refunded for you. We may also be able to help you out with this over the phone if you give us a call at 1-88-BESTBUY (1-888-237-8289).