Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
to a friend
The Extended Warranty Process is Frustrating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son bought an Xbox. We purchased the 2-year extended warranty. The Xbox is broken after 1 year 2 months. This should be a simple exchange. We called Best Buy they referred us to the company that handles their extended warranty. We talked to 3 different representatives and waited on hold for 30 minutes. The process will take "at least two weeks", before either the Xbox can be repaired or replaced. Frustrating that the process is not "user friendly" - as we asked how easy it would be to obtain service if we bought the extended warranty and were told it was really easy to get a repair or replacement.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tracy. Thanks for taking time to connect with us on this. I apologize for the disappointment as this is not the kind of service we aim to give you. We appreciate the feedback as this can help us develop our services and help them grow. We hope you will give us another opportunity to better serve you in the future.
Waste of money if you want a fast replacement.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told they would swap it in store when I purchased this console. Had a problem and took it in and they said they do not swap them in store and only send it out for repair. I would not have purchased it knowing I would be without the console.
No, I would not recommend this to a friendForgot about protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I forgot I had the protection and the console stopped working so I replaced it. I got it last year 2021 so I’m sure it means nothing now.
No, I would not recommend this to a friendGamestop warranty is way better, no wait
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gamestop warranties are way better if your console doesn't work gamestop swaps it out with a new one right there not geek squad they send it out while you wait for another console thats not good you pay all that money and have to wait for a new console.
No, I would not recommend this to a friendIDK if it’s worth a hoot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure why I would b asked 4 a review 4 a warranty b4 I’ve used it. Idk if it’s worth a nickel
I would recommend this to a friendDon’t worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pooor service and don’t worth it better to use it carefully and use manufacturer warranty.
No, I would not recommend this to a friendGeek quad is a ripe off, I will not use them again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is a ripe off. it is not worth the amount of money, they do not replace the console. They just fix it then cancel your warranty. I had a 2 year warranty, I could of had microsoft fix it but they said they will ship it to Microsoft and they give them the part. Now they fix it and now my warranty is over. Do not trust these people at all. They lie.
No, I would not recommend this to a friendSave your you money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was always told when sold the warranty that it would be a huge store exchange well they changed the policy and they have to mail out the console which takes about a month to come back. And they didn't even replace it and the problem still exists and they told me they have to duplicate the issue but I have a console here that just reboots periodically for no reason and Microsoft all his already deemed it as a problem...but who am I, but just a paying customer Lol
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for getting in contact with us about this. I apologize for the disappointment and inconvenience you've gone through with this. That's not the level of experience we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Really?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My controller broke and I went to get a new one but they ended up sending me another broken one thanks
No, I would not recommend this to a friendNice christmas gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pur chase cant wait to see my baby’s Face on Christmas Day
I would recommend this to a friendAnnoyed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they didn’t help me with my item. I wasted $70 they told me to go into the store but I don’t live closer store. They didn’t fix my Xbox.
No, I would not recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I understand that the warranty was meant to cover defects possibly already existing within the equipment but you would hope it would cover accidents too however it doesn't and that wasn't stressed when I purchased the plan. So when an accident did happen I was left with a TV that could no longer be used and a warranty that didn't do a dang thing. I might have we'll saved the $ from the warranty and just used the manufacturer warranty because the tv was broken before a year was up.
No, I would not recommend this to a friendUseless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't give zero I paid for this and it didn't help at all when my computer screen cracked just recycled the monitor and I had to buy another
No, I would not recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth having if you keep your technology in one spot.
No, I would not recommend this to a friendgood for somethings but not this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never had to use it money wasted hope they have a policy that is you don't use it you get your money back
No, I would not recommend this to a friendXbox one X problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went in to exchange my Xbox One X for another one since mine has been bricking. All of a sudden they are saying I need to turn in my Xbox One X to Geek Squad and that they need to send in to Microsoft. I have never heard this before and it is super inconvenient. I am a streamer and I rely on my Xbox One X for daily content.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our Geek Squad Protection plans are a great way to make sure that when issues arise with your technology you can get back up and running as quickly as possible. With Xbox Ones, the system is shipped out for repair, and a replacement is shipped back in so you don’t have to wait for the repair to be completed. Please see our Terms & Conditions at www.geeksquad.com/termsconditions for full details.
Bad warranty coverage don’t wast your money !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk they don’t honor anything !! Wast of money they use 3rd party for repairs on brand new consoles that are less than 2 months old instead replacing with new Xbox series x !! I’ll never buy anything from Best Buy it geek squad again !! Their far from Geeks !!!
No, I would not recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly think buying this warranty is a waste of money because the system already has a manufacturer's warranty.
No, I would not recommend this to a friendI bought the item they kicked a field goal with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why did I shop at Worst Buy, I’m so dumb. 2 hard to find item DOA. Meanwhile their profits paid their investors.
No, I would not recommend this to a friendBad protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super bad Servic and will never recommend Geek squad
No, I would not recommend this to a friend