Customer Ratings & Reviews

Honestly. I paid for 2 years Geek Squad plus had a year warranty on VR Headset. Before my 1 year warranty was up, I had to exchange for a replacement headset and Best Buy told me that I would have another year warranty on the new headset. I thought this process went great. Well, not true. 4 months later my left controller would not function right. Called Best Buy to get it resolved and they told me my geek squad was cancelled and I didn't have any warranty. That is so messed up. So now must spend lots of money for a left controller or get meta quest to help me. Hopefully Meta helps. The controllers cost a lot for 1 controller Sheesh.

2-Year Accidental Geek Squad Product Replacement is a great buy if you want peace of mind

When I bought the protection plan I was never explained that even tho I’m buying it for “2 years” if my meta glasses get damaged, without me actually damaging them, they just stopped working, I would automatically lose those 2 years since I would be “returning” my old glasses for new once and have to repurchase the protection plan AGAIN, which has no type of logic to it because I’m paying a plan for 2 years. So I honestly was upset about that because I was never explained that, because even then before I bought the glasses I asked about the protection plan to see what’s covered and what’s not and not once was this mentioned indicating that the returning my old glasses cause they stopped working to get new ones “fulfills” the old protection plan, don’t get me wrong at least I’m getting new glasses and my $400 didn’t just go to waste but $80 everytime they get damaged is kind of insane.

It's good to talk to someone for help instead of the call center

Best Buy warranties are costly but well worth it to ise when needed.

I hope I wont need this, but I am glad that I got it. Even if it's just for peace of mind.

It’s ok wish it covered lost and stolen items under the plan

I think they week be able to repair whatever gets damaged from the oculus system..

probably a good idea if your young kids will be using this

2-Year Accidental Geek Squad Product Replacement, have not used

Great product, works as it should, easy to use,

The new insurance policy that is provided by Best Buy is worth it.

My son and his friends love playing this game they spend all day on it.

Well haven’t use it yet , but it’s good to have if something goes wrong or break

The best gift for my daughter she is was jumping like a monkey

Great experience fun to use and good for whole family. Not to many accessories yet.

Good VR, horrible headset. Purchased an extended warranty on the upgraded headset, which both broke within the first day or two of use. But Best Buy worthless extended warranty we purchased, only replace the defective item once!

good to have belt i shouldn’t have to keep paying $59.00 when this thing doesn’t work right had it since 02/21/24 already having to take it back

It's good to talk to someone instead of a call center

So far so good, cant tell if its going to be good cuz i havent needed it yet!