Customer Ratings & Reviews

Love the protection plan it always come in handy if the product start to fault

Well I have not had to use it yet but from what i have read its the only way to go for a product such as Meta 3

The Oculus Quest 2 is a very good product! We gave it a 4 only because we had to sign up with Facebook to use it which we find slightly annoying! But the price was right at $300 so we cant really complain much and it has been used everyday since we bought it! I would recommend it to anyone who wants to dive into a futuristic world of fun!

Jacob was awesome and got me in and out super fast! I was worried about using the warranty but he made it a super awesome and positive experience

Pretty useful for moments when I bust my headset, not a fan of having to buy whole new parts for it not gonna lie

The best investment ever. If you purchase from Best Buy, in my opinion, it’s mandatory to purchase Geek Squad services as well or you will regret it.

It’s my first VR headset and I’m enjoying the experience. The interface is very smooth along with the controller

Customer service was outstanding. I asked questions and got advise on the product

Broke my ray ban meta they swapped them out with no problem. Great

I had not use the service yet for this item but I used in the past and they are always great and happy to help

Insurance through Best Buy was about $20 more than walmart but better quality. At Best Buy you can take the unit into store to fix or replace vs Walmart you need to ship unit somewhere to determine if they will fix or replace then they ship it back. So even though alittle more expensive I ferl Best Buy's warranty is easier to deal with issues

great customer service. great at taking decision and fixing or replacing items. will buy the protection plan always

This was a fun investment. It keeps us on our toes and active as a family. It's funny at first to see each other trying to figure it out. That's why we purchased the protection plan since we are new to this technology.

So easy to use and download new games and workout. The coaches are really helpful during the workout.

When my original Oculus lost everything, I took it to Best Buy and there were no questions asked, they just replaced it. I told the sales person that this experience may have sold me on protection of future purchases

I’m very happy that your have protection on your merchandise, because this is my second time getting another one.

The agents were very helpful and answered all of my questions.

Best customer service ever i have seen, friendly associations and very informative!!!!

The oculus needed replacement and with no discussion the got my daughter a new set

GSP yet again saving the day! Poor son walked into the door with his oculus on and thankfully the controller really took the brunt of the damage.