Customer Ratings & Reviews

Awesome service. My device was having issues holding a charge. Took it in and they replaced my broken device. Highly recommend using Geek Squad.

Theres always an accident in a house with kids. Indeed, this warranty has saved me lots of money. Its worth it

Son's original Oculus had problems with the hand controls. Took it back to Best Buy and they no longer carried the original. We were able to get the Oculus 2 for less than we paid for original. No problems with exchange.

SO GLAD THIS WAS AVAILABLE WITH TEENAGERS WHO ARE SO HARD ON EVERYTHING ESPECIALLY WHEN YOU ARE PURCHASING AN EXPENSIVE ITEM YOU HAVE THE PEACE OF MIND HELP IS THERE IN CASE OF ACCIDENT. WE WERE GLAD IT WAS AVAILABLE !! PLUS EASY AND SIMPLY TO USE

Great Idea for the Oculus Meta Quest 2! I have a lot more peace of mind knowing that any damage done to the device can be repaired in a timely manner.

Must have protection plan. If device is not working, bring it to customer service section to get a replacement (if replacement is applicable) or get a store credit to apply it for any other purchase.

The agents were quick and attentive! Great experience!

Great deal for product protection and support and a great price!

It is a good thing they didn’t call these guys “The Bookish Person Troop”. Although that name would be synonymous with the name Geek Squad, it isn’t as cool. I want to be a member of the Geek Squad when I grow up. They always have the right answers.

I love the geek squad! Since I started shopping at best buy I have found all of their customer service people to be extremely helpful. You definately set the bar. I am so grateful for the way you make things easy to understand as well.

[Employee of bestbuy] I loved my quest 2, theres so many fun games and activities you can play yourself or with friends/family

Always feel confident emailing or xalling with any questions i have. I always get geek squad service no matter what.

I am very pleased with the knowledge, service and speedy turn around time for assistance. Got my issue resolved with ease. Thanks!

Better than the first, I got this a few years back and its still my #1 headset, its smooth games are action packed and I cant wait to see what meta does next!!

Great service make it easy very knowledgeable, They are the best for warranty, Thank you

Very good and helpful I’m glad that I paid for warranty

We love this VR headset. It works well and is easy to use. We bought the battery upgrade kit. Its much nicer to wear with that. My kids love it.

My son is loving his new oculus VR set. We got it with warranty just in case, but it has held up for the last few months with my son using it almost everyday. I will continue to shop with Best Buy for years to come. Thank you

I haven't needed to use this yet but if it breaks for any reason within 2 years I can replace it. That is worth it to me.

Excellent service, you feel protected and free to use the product everywhere anywhere