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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 3030 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 3,030 reviews
  • Rated 5 out of 5 stars

    Christmas present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a Christmas present for my 14 year old son. He really likes it but as I’ve read in other reviews be gentle when handling it as I’ve read the strap is fragile.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted our camera on the garage and the 2 inside. Will have them come back and put Install the 2 ring doorbells

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oculus 3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crazy fun, fun to pop out on family nights get everyone laughing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how immersive it is, with lota of great games, 5 stars but battery life isnt the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad prepared my electric quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful and fast service. I will schedule any services I can to be repaired with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top or the wirld!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vr speaks for itself. You have to buy it and try it. In order to believe me. It is out of this world.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for previous geek squad service and will keep buying it because it is worth e ery penny

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Told misleading information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2-Year Accidental Geek Squad Product Replacement. What do you think when you read this? According to the manager at customer desk, it does NOT include accidental damage like the title says. Only includes normal wear and tear. How misleading is that? I paid for it anyways because it covers things like freyed cables which on this particular device are not an easy fix if they occur in 2 years or less. Overall I'm a bit disappointed. GSP will still come in handy for devices with low chance of accidental dmg like TVs. But if accidental dmg is not covered it may be a worthless service for laptops/cellphones/wearables which may only break during accidental dmg. I would only half recommend gsp unfortunately as accidental dmg does not seem to be fully covered but it may be worth getting in some scenarios My personal GSP rating so far goes like this. 2 stars out of 5 overall. 5 stars out of 5 for appliances and stationary products but only 0 stars out of 5 for anything with a high a chance of breaking by accident (wearables, mobile devices)

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for sharing your feedback with us. We certainly would be disappointed if an item of ours was no longer functioning after a drop or spill, as it’s the last thing we’d want to have happen to our electronics. While our Accidental Geek Squad Product Replacement plans do offer our customers the ability to replace their products after an accident, this only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected or unintentional event as a result from normal daily use of the covered product. If you have any other questions about the terms and conditions of your plan, the full terms and conditions can be seen here: www.geeksquad.com/termsconditions.

  • Rated 5 out of 5 stars

    Good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I receive the help I needed for my item. And ended up happy with my problem fix and was easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very Easy to set up. Very cool. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Geek sqaud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Help was always a call away. They took care of everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best paid protection ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing matches the value of Geek Squad protection. The ability to replace electronics in 2 years after a purchase has saved a ton of money for me. I work with electronics so my wear and tear can easily make replacements needed in 2 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool VR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great santa present and my teenage son loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meta 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves the Meta 2! It super exciting to use and the reality is super fun.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very sold on these glasses when a friend told me about them. I only wish the battery life would last longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a friend and broke it a few days after, glad i got it for them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oculus 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I don’t use it as much, never had any problems out of it. Not really a gamer but when I do use it it’s very fun. My company loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to use it 2 months after purchase so I’m glad I got it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trust at 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just awesome I can trust in this service at the time. Went to my local Bestbuy and they always replace the item or exchange the value for something else totally worth the shot to get it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Neat VR experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was overly excited to buy this for the family, but a little disappointed in the game selection. All in all, my kids like playing it for short periods of time. It was still a good purchase and will hopefully get used more after school ends for the summer.

    I would recommend this to a friend