Customer Ratings & Reviews

I purchased this for a laptop I was buying at the same time I was buying an oculus. They applied it to the oculus and I didn’t notice. Now, my laptop is broken and I can’t get it replaced.

I hate geeksquad, the plans are costly and the techs and people working the counter and phone are jerks

Was sold the 2 year service plan and later was told Best Buy Geek Squad doesn't even work on the system covered.

Didnt get service. I haven't had this for a year. Should have gave more info.

Idea is really cool and depends person to person but me personally i got motion sickness from this.

Was a couple minutes late for a drop off and they wouldn’t assist me and refunded me. Manager wouldn’t even talk to me.

My kid would love u if something ever happened to u.

Did not keep the Geek Squad service because I was not happy with the product. But I would still recommend Geek Squad on electronics.

Worthless when I needed it. If they stop selling the product they can’t fix it apparently…

I don’t know why I did Buy it, the procuct has a 1 year guarantee from manufacture

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Complete Joke and Waste of Money. Will not replace or help you resolve issues

Never recived my game sys. Had to complete a return process for missing package.

They didn’t honor my product when my child damaged it

It didn't work on my laptop and no one could tell me which VR set would work

Honestly great for having fun with the family and I

Thr Meta Quest 3 is an awesome product. Its not just for video games but general VR as well. One thing I would add is don’t get Best buy’s watranty if you’re into saving money. Their sales associate was pushing the best buy warranty which was $100 dollars but Meta offers the same warranty with accidental damage for $49,99…

Good service from Best Buy in fixing one small issue with the strap.

I liked it. Not the best VR headset on the market, but it’s definitely good enough to handle the games I play. It can have some kinks and quirks with tracking the position of hand controller or the relative distance in the boundary, but it’s not bad enough to ruin my experience. Really easy to setup, just download an app and press a few buttons. Lack of wires is really convenient. Overall, a lot of value for the price. Would buy again.

I have relied on Geek Squad for many years, always choosing the protection plan for my electronics. When I can bring in my device, they send out a dedicated team, and my teens often utilize the chat option for troubleshooting. I definitely recommend them!