Customer Ratings & Reviews

Very helpful and knowledgeable associates. Would trust them with all my electronics.

Awesome extended service on this pricey VR headset

My son broke the left hand control of his Meta Quest. I called Best Buy and they said to bring in the whole game system for a replacement. Boom that easy.

The Meta quest 2 amazing me and my family loved it and when I was picking it up it was the best service I had

I took out the protection plan because i have 7 grandkids handling the device. I haven't had to use it yet. But i have it just in case of an accident.

Great service no problems trying to get my device fixed or returned

Amazing return policy, very easy to use and very straightforward. Never had a problem with them.

Great service!! On time and very helpful. I would definitely recommend

The Geek Squad coverage has been a life saver with our Oculus Quest 2 purchase. It is hassle free and as long as they have the same item in stock, they will replace your item on the spot. That’s how the cashiers offer it and that is our experience with Geek Squad.

This was a replacement for the first one I bought my son. Works great! So glad I got the geek squad protection.

Love the replacement plans that Best Buy offer. Gives great peace of mind when letting the children use electronic devices

Purchased for Oculus2, after running into walls and dropping controllers while wildly fighting off a zombie horde, I'm glad I have the replacement service. I have used the service in the past for a tablet, works just like they sell it, repair or replace.

Almost didn't but this protection plan but after reading the plan details it actually is a really good idea to purchase if you are buying a VR for a teen or pre teen. I would highly recommend buying the Geek Squad plan if you are buying a VR system for a kid.

i love it my kids enjoy it you guys are the best .

Great customer service. Will continue using geek squad on all my purchases.

The agents set up my security system quickly and professionally

This was bought together with my sons MetaQuest2. I have yet to use it but store employee explained the warranty to us and we decided to purchase because of the great customer service and detailed information that was given to us.

BestBuy's Geeksquad service is something I've thankfully never had to utilize, but I know that they stand by their customers, and products, and are always going to help you any time they can.

Always has great service and customer care is the best.

I can now.bring the device anywhere and not have to worry about dropping it as i am.covered fully.