Customer Ratings & Reviews

Great product love it!! Can't stop playing with it so far no problems !!

Got my problem solved in no time. Has really great customer service really nice.

Always better be safe than sorry couldn’t hurt to get it.

The family is loving the VR fun. My boys actually get out of their gaming chairs and onto their feet. Much better electronics choice for them. The parents love the VR worlds and places you can explore. It’s like going on a trip, only costs less and you don’t have to pack!

This is a warranty that actually covers anything that happens to the product! I used this warranty on the original quest I just brought it in and they gave me a new one no questions asked. This is a no-brainer.

Great entertainment for the family and who ever wants to experience VR

They work well, very polite got me in quick and on just as fast.

Geek Squad protection is a great product as it protects not only the product but the customer

Nothing bad to say, I always recommend these products

[Employee of bestbuy] I bought this for my boyfriend as a gift and he loves it. Assassins Creed is a great game to play on this device!

I havent had to use this but i have used these plans on other items and devices and have been very happy with the services provided

Haven’t used it yet but good to know it’s available

Very helpful with information and no pressure on what needs to be done let's me feel like I have the product I want

Haven't had to use it (and hopefully not) but its good to know if anything happens to my Meta Quest 3 I know it will be repaired or replaced

Bought as a gift. son likes it found a lot more games online. its great for family night. we have had many nights playing. I have told many friends about it, and a few have bought one.

I love my quest and play it daily. It does have some tracking issues once in a while, but it’s easily solved. If you’re on the fence for this product, I truly recommend this product. It is amazing, and makes it where flat screen gaming isn’t that fun anymore.

This is now my third Meta Quest 3 due to ongoing controller issues not properly functioning with the device. Because of this, I’ve been forced to purchase three separate warranties, which feels completely unnecessary. When you buy a warranty, it should cover the product for the stated period—in this case, two years. I should not lose warranty coverage simply because the device itself was defective and had to be replaced. That was not my choice. The store was unable to fix the issue, so replacement was the only option. Defective hardware is a manufacturer and storage issue, not a customer issue. On top of that, I originally had two 256GB devices, and my replacement is now only 128GB because the larger storage option was out of stock. Downgrading storage on a replacement device is unacceptable, especially when the replacement is due to repeated defects. Overall, the Quest 3 itself is great when it works, but the controller reliability, replacement process, and warranty handling have been extremely frustrating. Customers should not be penalized for defective products or forced into buying multiple warranties for the same device.

[Employee of bestbuy] LOVED IT SO MUCH FUN. I could not think what i would do without it

Worked to not have an issue with VR set up and operation.

Came here to make another appointment! They help out so much