Customer Ratings & Reviews

The insurance is a must have. I had to replace the head gear and it was an easy exchange

Heres hoping I dont have to use this ever but it looks like the coverage for VR headsets were pretty good.

Not a bad VR headset for the price tag! Can run mostly anything if you set it up with a gaming rig which is what I did.

m so glad I added Geek Squad Protection when I bought my Meta Oculus. When the battery port started malfunctioning and I noticed a slight burning smell, I was honestly worried I’d be stuck with a costly repair or worse—no replacement. But Geek Squad made the entire process seamless. They quickly diagnosed the issue, didn’t make me jump through hoops, and I walked out with a brand new device. The peace of mind this plan gives you is unmatched—especially with high-ticket tech that you use often. Pros: • Hassle-free replacement • Fast, professional service • Covers unexpected hardware issues • No long waiting period or hidden fees • Staff explained the process clearly and kindly Cons: • You have to ask questions upfront to fully understand what’s covered • Can be a bit pricey, but 100% worth it in my case If you’re on the fence, just do it. It paid off for me, and I’ll never buy expensive tech without it again.

What can I say? I bought this super expensive device for my five year old I’m very happy there’s a way to protect it

I really enjoy knowing that if my oculus has any issues or gets broken I have a warranty that lasts 2 years

Excellent customer service by personnel at the Best Buy store.

I had trouble with the image on my headset when I used it to play games on my computer. This caused it to sit on my shelf and go largely unused. Because I had the protection plan, I was able to return the headset and get store credit for it.

The Geek Squad service I received for my new home theater setup was truly excellent. The two agents were punctual, called ahead of time, and were extremely professional from start to finish. They carefully wall-mounted my 65-inch TV, ensuring it was perfectly centered and level. What impressed me most was their attention to detail. They took the time to integrate and configure all my connected devices—including the soundbar, streaming box, and gaming console—and neatly managed every cable, leaving no mess behind. The entire installation was efficient, clean, and completely stress-free. I highly recommend their professional installation services.

I purchased the 2-Year Accidental Geek Squad Product Replacement plan for my new tech gadgets, and honestly, it has been a game-changer. From the moment I signed up, I felt a huge sense of relief knowing that accidental damage like drops, spills, or unexpected mishaps wouldn’t wreck my device or my wallet. The claims process is impressively smooth and straightforward. When I accidentally dropped my device, I contacted Geek Squad, and within no time, they arranged a replacement without any hassle. The support team was friendly, efficient, and truly cared about making sure I had a great experience. What I love most about this plan is the peace of mind it offers. For anyone who’s a bit clumsy or has kids around (like me!), this coverage is absolutely worth every penny. It saves you from the stress and cost of expensive repairs or buying a new device altogether. If you want to protect your investment and enjoy worry-free use of your gadgets, I can’t recommend this plan enough. It’s more than just protection — it’s a smart investment in your peace of mind.

My son loves these he has had great vr experiences without having to leave home great for home schooling and keeping kids social. He’s made friends and really enjoys the games.

Fair, straight to the point, & affordable. Really helped me with my first pair, I used all the wrong materials to try & clean them & ended up scratching the lens & getting bubbles towards the the top of the tint film, geek squad scheduled me an appointment within 2 days & offered me either a in store, credit or getting the exact same pair same day.

I got the 2-Year Accidental Geek Squad Protection for my Meta glasses, and I’m really glad I did. These glasses aren’t cheap, so having extra coverage for things like accidental drops or spills just makes sense. It’s reassuring to know I’m protected in case something unexpected happens. The setup was easy, and now I can use my Meta glasses without constantly worrying. Definitely worth adding for the peace of mind!

I’m so glad I added the Geek Squad Protection Plan to my Meta Quest. I bought it a while ago, and when it recently stopped working, I assumed it had already been 2–3 years since the purchase. I was ready to buy a new one, but an associate offered to check my protection plan—and it turns out it was still covered! Since the damage was beyond repair, they processed a refund, and I was able to walk out with a brand-new Meta Quest the same day. I’ll definitely be adding the protection plan to all my future Best Buy purchases!

Did not think I would love the VR, but I do. It has been fun exploring different countries and vacation destinations. But.. even more fun to play sports games such as tennis and golf. My son has his games that he really likes, and every member of the family has their own games they enjoy. The graphics are unreal, and I did not expect it. I am not a "gamer" but I like this.

Great Servicing with Geek Squad 100% recommend on getting serviced with them and even for at home calls

in my opinion the protection plan is worth it especially if you are a 1st time buyer and don't know all the ins and outa of the product just yet,better safe than sorry

The protection is so worth it knowing I’m going to be moving around a lot and it could get damaged

As an avid enthusiast of virtual reality, I recently had the pleasure of experiencing the Meta Quest 2 Advanced All-In-One VR Headset, and I must admit, it left an indelible mark on my perception of immersive technology. This cutting-edge device has redefined what it means to be truly engrossed in a virtual world, offering a level of immersion and functionality that surpasses its predecessors. Here's a breakdown of why this headset has set a new benchmark for VR enthusiasts: Design and Comfort: The Meta Quest 2 Advanced doesn't compromise on comfort or style. Its sleek, lightweight design allows for extended usage without causing strain or discomfort. The adjustable straps and ergonomic build ensure a snug fit for users of varying head sizes, further enhancing the immersive experience without compromising on comfort. Visual Fidelity: The visual fidelity of the Meta Quest 2 Advanced is truly remarkable. With its high-resolution display and improved optics, the headset delivers crystal-clear visuals and vibrant colors that make every virtual world come to life. Whether exploring dynamic gaming environments or engaging in immersive educational experiences, the visuals remain sharp and vibrant, enhancing the overall virtual reality experience. Performance and Processing Power: Powered by cutting-edge technology, the Meta Quest 2 Advanced boasts impressive processing power, enabling seamless and lag-free performance even in demanding virtual environments. The smooth rendering of high-resolution graphics and the swift response to user movements create a truly immersive experience that feels incredibly lifelike and responsive. Content Library: One of the standout features of the Meta Quest 2 Advanced is its extensive content library. Offering a diverse range of games, applications, and experiences, users can delve into a plethora of virtual adventures, educational simulations, and immersive storytelling experiences. The constantly expanding content library ensures that there is always something new and exciting to explore, catering to users with varying interests and preferences. Intuitive Controls and User Interface: Navigating through the Meta Quest 2 Advanced's interface is intuitive and user-friendly, allowing users to effortlessly access their favorite applications and games with ease. The intuitive controls, including hand tracking and gesture recognition, further enhance the immersion and eliminate the need for cumbersome controllers, providing a more natural and seamless interaction with the virtual environment. Overall, the Meta Quest 2 Advanced All-In-One VR Headset sets a new standard for immersive virtual reality experiences. With its comfortable design, impressive visual fidelity, powerful performance, extensive content library, and intuitive user interface, it is undoubtedly a game-changer in the world of virtual reality. Whether you are a seasoned VR enthusiast or a newcomer to the world of immersive technology, the Meta Quest 2 Advanced is a must-have device that promises to redefine your perception of virtual reality.

Easy to use Best Buy ask no questions and I can just replace my item for free