Customer Ratings & Reviews

I receive the help I needed for my item. And ended up happy with my problem fix and was easy

Never had an issue with BestBuy's geek squad warranty. Highly recommend anyone to get them with any major electronic purchase. Staff are always polite and they really go the extra mile.

Had to use it 2 months after purchase so I’m glad I got it

Better visual quality and comfortability! Must buy

I got this as a Christmas present for my 14 year old son. He really likes it but as I’ve read in other reviews be gentle when handling it as I’ve read the strap is fragile.

Bought for a friend and broke it a few days after, glad i got it for them

My grandson loves the Meta 2! It super exciting to use and the reality is super fun.

2-Year Accidental Geek Squad Product Replacement. What do you think when you read this? According to the manager at customer desk, it does NOT include accidental damage like the title says. Only includes normal wear and tear. How misleading is that? I paid for it anyways because it covers things like freyed cables which on this particular device are not an easy fix if they occur in 2 years or less. Overall I'm a bit disappointed. GSP will still come in handy for devices with low chance of accidental dmg like TVs. But if accidental dmg is not covered it may be a worthless service for laptops/cellphones/wearables which may only break during accidental dmg. I would only half recommend gsp unfortunately as accidental dmg does not seem to be fully covered but it may be worth getting in some scenarios My personal GSP rating so far goes like this. 2 stars out of 5 overall. 5 stars out of 5 for appliances and stationary products but only 0 stars out of 5 for anything with a high a chance of breaking by accident (wearables, mobile devices)

I stepped on my wire and broke the plug.They replaced it with no problem

Nothing matches the value of Geek Squad protection. The ability to replace electronics in 2 years after a purchase has saved a ton of money for me. I work with electronics so my wear and tear can easily make replacements needed in 2 years.

Peace of mind knowing an expensive purchase has protection for 2 years.

Even though I don’t use it as much, never had any problems out of it. Not really a gamer but when I do use it it’s very fun. My company loves it!

GeekSquad. Excellent service and technical support. Nice to have it for expensive items. I always bought this service for y expensive products.

Replacement is easy with protection plan. My freezer had a noises and they replaced with new fridge

I was overly excited to buy this for the family, but a little disappointed in the game selection. All in all, my kids like playing it for short periods of time. It was still a good purchase and will hopefully get used more after school ends for the summer.

Just awesome I can trust in this service at the time. Went to my local Bestbuy and they always replace the item or exchange the value for something else totally worth the shot to get it

They have a great service. I borught a laptop for them to fix the keyboard and it was quick!

the agent assisted me and answered all the questions i had in regards to the product. very approachable and friendly.

The whole family lives playing with this. Very realistic graphics on a lot of the games.

They were very helpful with giving us a refund, as well as picking out something better for my son.