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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2961 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,961 reviews
  • Rated 5 out of 5 stars

    Best Buy ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awsome put some car speakers and a radio in my old school Toyota Tercel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helps you enjoy your product!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to know that you have protection on an item used so frequently with my family and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks Will Prevail!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really good at their jobs, and they will meet you at your leisure!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed to Use the Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the warranty, glad I did. Out of nowhere, the goggles went bad, picture froze. Best Buy replaced them on the spot. No questions, no BS.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Parent Supervision Controls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love it. I like the parent controls for children. Still having a little trouble setting up the no motion sickness feature I heard is possible. Must have the warranty for kid use.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Meta Does It Again!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got This To Watch Movies On The Big Screen And For The Upcoming XBox Cloud Gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best plans ever!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek squad they never fail me!! I advise anyone to go to Best Buy and to apply the services always !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100% Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta get Geek Squad they have your back! One of the main reasons why we shop at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about it!! Virtual is the way to go!! I have a treadmill and can walk while exploring different places!!So cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trust at 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just awesome I can trust in this service at the time. Went to my local Bestbuy and they always replace the item or exchange the value for something else totally worth the shot to get it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend this protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Oculus Quest 2. I have had the Geek Squad protection on prior purchases and always have had a great experience. I have not had to use this yet but know I am coveraged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the meta 2

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love it ! its easy to use and understand . For all ages

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    checkout got done efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don’t remember the woman’s name who helped me but she was awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It will blow your mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fun something new I like hail if you buy a game if you don’t play over two hours they give you your money back for the app other than that it’s a great VR system but they need more games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves this system, and I have to say I am also impressed. The only issue we have is the fact that the lenses fog up very easily. Other than that, it is pretty amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a lower model and the controller broke and it wasn't able to be repaired and since that model was no longer available, I got an upgraded version for a little more money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oculus quest 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was pretty sweet. Nice jump from the rift. big fan and cant wait to see whats next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Fun!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my...this is definitely a keeper for the whole family. In fact, I've got to order a second one because my kids are always arguing over who's turn it is to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quest 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing 360 images and crystal clear visuals. The provided images are stunning.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Told misleading information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2-Year Accidental Geek Squad Product Replacement. What do you think when you read this? According to the manager at customer desk, it does NOT include accidental damage like the title says. Only includes normal wear and tear. How misleading is that? I paid for it anyways because it covers things like freyed cables which on this particular device are not an easy fix if they occur in 2 years or less. Overall I'm a bit disappointed. GSP will still come in handy for devices with low chance of accidental dmg like TVs. But if accidental dmg is not covered it may be a worthless service for laptops/cellphones/wearables which may only break during accidental dmg. I would only half recommend gsp unfortunately as accidental dmg does not seem to be fully covered but it may be worth getting in some scenarios My personal GSP rating so far goes like this. 2 stars out of 5 overall. 5 stars out of 5 for appliances and stationary products but only 0 stars out of 5 for anything with a high a chance of breaking by accident (wearables, mobile devices)

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for sharing your feedback with us. We certainly would be disappointed if an item of ours was no longer functioning after a drop or spill, as it’s the last thing we’d want to have happen to our electronics. While our Accidental Geek Squad Product Replacement plans do offer our customers the ability to replace their products after an accident, this only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected or unintentional event as a result from normal daily use of the covered product. If you have any other questions about the terms and conditions of your plan, the full terms and conditions can be seen here: www.geeksquad.com/termsconditions.