Customer Ratings & Reviews

The Geek Squad service I received for my new home theater setup was truly excellent. The two agents were punctual, called ahead of time, and were extremely professional from start to finish. They carefully wall-mounted my 65-inch TV, ensuring it was perfectly centered and level. What impressed me most was their attention to detail. They took the time to integrate and configure all my connected devices—including the soundbar, streaming box, and gaming console—and neatly managed every cable, leaving no mess behind. The entire installation was efficient, clean, and completely stress-free. I highly recommend their professional installation services.

I’m so glad I added the Geek Squad Protection Plan to my Meta Quest. I bought it a while ago, and when it recently stopped working, I assumed it had already been 2–3 years since the purchase. I was ready to buy a new one, but an associate offered to check my protection plan—and it turns out it was still covered! Since the damage was beyond repair, they processed a refund, and I was able to walk out with a brand-new Meta Quest the same day. I’ll definitely be adding the protection plan to all my future Best Buy purchases!

I can see clearly now!! Thank you Meta for the awesomeness experience of seeing through the clutter. I see, I hear and have great conversations with errthang I come in contact with. Picture taking, video sharing and lots, lots more. Simplicity at it's best. What else do you have for me, I dare you. Thank you again and will be enjoying my help on my nose...

I purchased the 2-Year Accidental Geek Squad Product Replacement plan for my new tech gadgets, and honestly, it has been a game-changer. From the moment I signed up, I felt a huge sense of relief knowing that accidental damage like drops, spills, or unexpected mishaps wouldn’t wreck my device or my wallet. The claims process is impressively smooth and straightforward. When I accidentally dropped my device, I contacted Geek Squad, and within no time, they arranged a replacement without any hassle. The support team was friendly, efficient, and truly cared about making sure I had a great experience. What I love most about this plan is the peace of mind it offers. For anyone who’s a bit clumsy or has kids around (like me!), this coverage is absolutely worth every penny. It saves you from the stress and cost of expensive repairs or buying a new device altogether. If you want to protect your investment and enjoy worry-free use of your gadgets, I can’t recommend this plan enough. It’s more than just protection — it’s a smart investment in your peace of mind.

If you’re thinking about getting into VR or upgrading from an older headset, the Meta Quest 3 is a fantastic choice. The visuals are crisp and immersive, thanks to a major resolution upgrade that really brings games and environments to life

If you drop things easily, this is needed. Ive accidentally dropped mine 4 times since owning it because of my motor functions failing and this is a life saver. If you have motor issues or cant grasp things with your hands well, I do recommend spending the money to get this.

I got this just in case for one of my Meta products, and I definitely think it’s worth it. You never know when something might break, and accidents happen. I recommend getting it if you’re the type to worry about the “what ifs.”

Very nice coverage. However I purchased this for Rayban metas but BestBuy customer support allowed me to get a new pair of Rayban Metas. Highly recommend to purchase this protection as these glasses are fragile.

Geek Squad was great to work with. The technician was professional, on time, and explained everything clearly. Setup was quick and smooth, and it was reassuring knowing everything was done correctly. Definitely a stress-free experience and worth it.

I love this VR, ive been addicted and cant stop playing, amazing quality, alot of games, smooth gaming and upgrading from the quest 2 is a lot of improvement. I recommend this whether you are a begginer or have experience on VR.

I picked up the 2-Year Accidental Geek Squad Protection plan and it’s been a reassuring addition. It covers those “oops” moments—like drops, spills or unexpected mishaps—so I don’t have to stress about a costly repair if something goes wrong. Setup was straightforward and the team at the store was helpful. If you’re investing in tech, this plan adds solid peace of mind.

The warranty they offer is amazing I’m a otr truck driver made a purchase a little over 2 months ago and it stopped working I got home went to my local Best Buy walked in and they had my item delivered to my house the next day the whole Process took less then 5 minutes

I love having the protection plan because I can always go in to the Simi Valley store and get my electronics fixed. Never have to wait long, the geek squad seems very knowledgeable and is always professional and friendly

I bought it for my son and he loves it. He had the previous one and since this was a great Buy, I decided to get it for him. He's told me the graphics and animation and everything is much better than the original.

Won’t buy another product from BestBuy without geek squad protection! 40$ is way cheaper than a new monitor, 30$ is much cheaper for a 1000$gaming pc and you get to add a new protection plan to the new product

My Grandson got this Meta 3 for Christmas and it is more amazing thank the original one I purchased. Upgraded for Christmas. Enjoying my new purchase. Thank you God for your many gifts.

I love them. I have talked a couple friends into getting them for their husbands for Christmas presents. I didn’t realize how much I’d like them until I bought them. Definitely great to have while on vacation.

Purchased to go with and be used if need be for a chirstmas present to our son. Having this item gives me a piece of mind. Knowing if something goes wrong there is help and coverage.

This is a good product brought for my husband but my 3 year old is taking it over and loves every min of it. He is enjoying life with this item thanks for this investment.

We've been wating a VR headset for awhile and it did not disappoint. The battery on the device runs oit kind of fast for us but it last for awhile with a thrid party battery attachment.