Customer Ratings & Reviews

I always buy the extended warranty for items like this. Sometimes I don't have to use it, but other times I've been SO thankful to not have to shell out hundreds of dollars to replace something my kid drops on the floor.

I would advise anyone who buys any thing they can get this insurance on their equipment should really do this. I have had to return twice and they are awesome , they help you with your problem . I will always get this coverage.

Love the protection plan it always come in handy if the product start to fault

I’ve been shopping at Best Buy for years and I always recommend the warranty

This is now my third Meta Quest 3 due to ongoing controller issues not properly functioning with the device. Because of this, I’ve been forced to purchase three separate warranties, which feels completely unnecessary. When you buy a warranty, it should cover the product for the stated period—in this case, two years. I should not lose warranty coverage simply because the device itself was defective and had to be replaced. That was not my choice. The store was unable to fix the issue, so replacement was the only option. Defective hardware is a manufacturer and storage issue, not a customer issue. On top of that, I originally had two 256GB devices, and my replacement is now only 128GB because the larger storage option was out of stock. Downgrading storage on a replacement device is unacceptable, especially when the replacement is due to repeated defects. Overall, the Quest 3 itself is great when it works, but the controller reliability, replacement process, and warranty handling have been extremely frustrating. Customers should not be penalized for defective products or forced into buying multiple warranties for the same device.

Not too bad. I wish it was easier to adjust the focus, and the head strap because I can still see by nose.

With the kids bumping into everything while having the metaquest on it’s no wonder this is a great add on!

Best customer service ever i have seen, friendly associations and very informative!!!!

Emersive and smooth console. The buying process was smooth and i couldnt be more excited to relax.

My grandson uses it and loves it. I myself even tried it and it’s pretty cool. L O L.

This is a super fun way to game. I had never experienced virtual reality before this and it was a blast. Definitely a good idea to use and fan to prevent motion sickness, however.

The oculus needed replacement and with no discussion the got my daughter a new set

they were able to fully repair my headset and get it working again despite hand tracking issues.

Haven't had to use it yet but several friends have used them and they have always said good things about them.

Really good Christmas purchase. I’m glad we went with this version. So far it has been great when without any issues. It was a bit of a pain to set up but once you past that this is really fun for the kids.

Broke my ray ban meta they swapped them out with no problem. Great

Didn’t have to use geek squad for this my oculus but have used before and service is excellent!

It's a great price for the service. I haven't had to use it for this item, but the geek squad is great. So I definitely didn't mind paying either way

I definitely recommend getting the 2-Year Accidental Geek Squad Product Replacement. They helped a lot, and very knowledgeable.

This is garbage something wrong with my game and the band broke on me after 3 months i have to wait a week to get it looked at and i have to drive 45 min to get someoneto check it out