Customer Ratings & Reviews

This was bought together with my sons MetaQuest2. I have yet to use it but store employee explained the warranty to us and we decided to purchase because of the great customer service and detailed information that was given to us.

I have not had to use this but i always recommend getting protection plans for electronic products.

Bought as a gift. son likes it found a lot more games online. its great for family night. we have had many nights playing. I have told many friends about it, and a few have bought one.

The geek squad was amazing. They helped my husband get his laptop fixed in a timely manner

This technology has so much potential that i cant wait to see what else we will be able to do with this product down the road, I recommend this VR for anyone who is looking to have an amazing experience!

Purchased for Oculus2, after running into walls and dropping controllers while wildly fighting off a zombie horde, I'm glad I have the replacement service. I have used the service in the past for a tablet, works just like they sell it, repair or replace.

I saved myself a lot of money when my Quest 2 battery stop working. I was able to get a new Quest for free because of the 2 year extended warranty.

It works perfectly and I've got the peace of mind knowing for 2 years it's completely covered

The Geek Squad protection is totally worth it! Around the 1 year mark, our original Oculus had some damage to it and we took it in and they refunded the full cost of our original purchase and we ended up being able to get the brand new model with protection again of course and it was a lifesaver!!!

The Geek Squad coverage has been a life saver with our Oculus Quest 2 purchase. It is hassle free and as long as they have the same item in stock, they will replace your item on the spot. That’s how the cashiers offer it and that is our experience with Geek Squad.

I would never think that I could love a device like this one! Watching movies on NETFLIX is the best experience I have ever had! Totally recommend it!!!

BestBuy's Geeksquad service is something I've thankfully never had to utilize, but I know that they stand by their customers, and products, and are always going to help you any time they can.

Team at Best Buy helped me pick a great gift for my child and took care of all of our needs with a smile. 1st product had a defect and they swaped it out with no problems.

Broke my ray ban meta they swapped them out with no problem. Great

Almost didn't but this protection plan but after reading the plan details it actually is a really good idea to purchase if you are buying a VR for a teen or pre teen. I would highly recommend buying the Geek Squad plan if you are buying a VR system for a kid.

I haven't needed to use this yet but if it breaks for any reason within 2 years I can replace it. That is worth it to me.

So awesome it another world. Depending on the game you buy the graphics range from crappie to mind blowing.

I am very pleased with the knowledge, service and speedy turn around time for assistance. Got my issue resolved with ease. Thanks!

I’ve been shopping at Best Buy for years and I always recommend the warranty

The agents were very helpful and answered all of my questions.