Customer Ratings & Reviews

Never had an issue with BestBuy's geek squad warranty. Highly recommend anyone to get them with any major electronic purchase. Staff are always polite and they really go the extra mile.

Always get the protection plan. Best Buy has always had my back when something goes wrong.

Great team of people and very friendly and helpful.

Geek squad is always ready to help. They’ll either fix it or replace but they always give you honest answers.

They've never given me a problem when my headset or controllers break down

Grateful to pay the extra little bit for a peace of mind. I made this mistake with our first oculus quest 2.

I was overly excited to buy this for the family, but a little disappointed in the game selection. All in all, my kids like playing it for short periods of time. It was still a good purchase and will hopefully get used more after school ends for the summer.

If you got crazy kids get it. You never know if an accident will happen. Gives you a piece of mind.

Bought this as a Christmas gift for my son. He really enjoys playing on it.

Hope I don't need it, but nice to know that if the system fails I have it covered

Love this game it's awesome makes you feel like you're in a different place

Having insurance on the Meta Quest Game is important

Just awesome I can trust in this service at the time. Went to my local Bestbuy and they always replace the item or exchange the value for something else totally worth the shot to get it

Great for the entire family! Can't wait to be able to cast to our tv so that we can actuslly see what the player is seeing, but it's fun to watch them.

My kid loves it just need to buy more games but it is worth it and good price

Never buy tech without protection. Best Buy has always had my back when things go wrong.

2-Year Accidental Geek Squad Product Replacement. What do you think when you read this? According to the manager at customer desk, it does NOT include accidental damage like the title says. Only includes normal wear and tear. How misleading is that? I paid for it anyways because it covers things like freyed cables which on this particular device are not an easy fix if they occur in 2 years or less. Overall I'm a bit disappointed. GSP will still come in handy for devices with low chance of accidental dmg like TVs. But if accidental dmg is not covered it may be a worthless service for laptops/cellphones/wearables which may only break during accidental dmg. I would only half recommend gsp unfortunately as accidental dmg does not seem to be fully covered but it may be worth getting in some scenarios My personal GSP rating so far goes like this. 2 stars out of 5 overall. 5 stars out of 5 for appliances and stationary products but only 0 stars out of 5 for anything with a high a chance of breaking by accident (wearables, mobile devices)

Purchased the Oculus Quest 2. I have had the Geek Squad protection on prior purchases and always have had a great experience. I have not had to use this yet but know I am coveraged.

Great, knowledgeable, friendly, professional staff

It was fun something new I like hail if you buy a game if you don’t play over two hours they give you your money back for the app other than that it’s a great VR system but they need more games