Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 2847 reviews
(2,847 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
WAAAY too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth paying 20% of a product for a warranty. At that price, the item is probably way too expensive to begin with if you're that worried about breaking it that a 20% warranty price seems like it might be worth it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
to hard to get service scheduled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new product couldn't get it to connect up to new pc ,took it to store, GS recommended i call manufacturer to get my issue resolved. I gave back the new VR headset and bought one from Walmart.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
You'll lose the warranty if they replace it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If they can't fix the product, they replace you a new one BUT you'll lose that 2 years warranty that you paid
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about the misunderstanding on the Geek Squad replacement plans. We appreciate the feedback and will utilize it as best we can. If you have any further questions or concerns, please let us know.
Rated 1 out of 5 stars
Applied it to wrong item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for a laptop I was buying at the same time I was buying an oculus. They applied it to the oculus and I didn’t notice. Now, my laptop is broken and I can’t get it replaced.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This certainly does sound like a frustrating experience, and far from the level of service we expect to provide our customers. If you’re still having issues with the computer you’ve purchased, please don’t hesitate to call our phone support teams at (800) 433-5778.
Rated 1 out of 5 stars
I hate geeksquad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate geeksquad, the plans are costly and the techs and people working the counter and phone are jerks
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sold a useless service plan.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold the 2 year service plan and later was told Best Buy Geek Squad doesn't even work on the system covered.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt get service. I haven't had this for a year. Should have gave more info.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Motion sickness
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idea is really cool and depends person to person but me personally i got motion sickness from this.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a couple minutes late for a drop off and they wouldn’t assist me and refunded me. Manager wouldn’t even talk to me.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Yay!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kid would love u if something ever happened to u.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not keep the Geek Squad service because I was not happy with the product. But I would still recommend Geek Squad on electronics.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless when I needed it. If they stop selling the product they can’t fix it apparently…
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waist your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know why I did Buy it, the procuct has a 1 year guarantee from manufacture
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
buy lottery tickets, similar outcome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.buy lottery tickets, similar outcome Must be at least 50 characters. (13 remaining)
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
What a lert down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete Joke and Waste of Money. Will not replace or help you resolve issues
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Oculus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never recived my game sys. Had to complete a return process for missing package.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t honor my product when my child damaged it
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Oculus don't explain their products very well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work on my laptop and no one could tell me which VR set would work
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 5 out of 5 stars
Christmas gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly great for having fun with the family and I
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Meta Quest 3
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thr Meta Quest 3 is an awesome product. Its not just for video games but general VR as well. One thing I would add is don’t get Best buy’s watranty if you’re into saving money. Their sales associate was pushing the best buy warranty which was $100 dollars but Meta offers the same warranty with accidental damage for $49,99…
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friend