Customer Ratings & Reviews

Very good and helpful I’m glad that I paid for warranty

This is now my third Meta Quest 3 due to ongoing controller issues not properly functioning with the device. Because of this, I’ve been forced to purchase three separate warranties, which feels completely unnecessary. When you buy a warranty, it should cover the product for the stated period—in this case, two years. I should not lose warranty coverage simply because the device itself was defective and had to be replaced. That was not my choice. The store was unable to fix the issue, so replacement was the only option. Defective hardware is a manufacturer and storage issue, not a customer issue. On top of that, I originally had two 256GB devices, and my replacement is now only 128GB because the larger storage option was out of stock. Downgrading storage on a replacement device is unacceptable, especially when the replacement is due to repeated defects. Overall, the Quest 3 itself is great when it works, but the controller reliability, replacement process, and warranty handling have been extremely frustrating. Customers should not be penalized for defective products or forced into buying multiple warranties for the same device.

I haven't needed to use this yet but if it breaks for any reason within 2 years I can replace it. That is worth it to me.

Excellent service, you feel protected and free to use the product everywhere anywhere

Got the product replacement due to previous issues with gaming devices. Always trust Geek Squad from previous purchases.

The Oculus Quest 2 is a very good product! We gave it a 4 only because we had to sign up with Facebook to use it which we find slightly annoying! But the price was right at $300 so we cant really complain much and it has been used everyday since we bought it! I would recommend it to anyone who wants to dive into a futuristic world of fun!

I purchased the extra protection just in case someone gets too excited while playing in the vr and runs into the wall. I haven't had to use it yet.

Great gift kids love it!! Endless hours of fun!!!!

It was pretty straightforward went to Best Buy to return an old model that was damaged they gave me a replacement the meta quest 2

Broke the controller and gave me replacement for free and connected automatic I had to do no work.

Having a sense of reassurance in the event of any malfunctions is unbeatable .

Insurance through Best Buy was about $20 more than walmart but better quality. At Best Buy you can take the unit into store to fix or replace vs Walmart you need to ship unit somewhere to determine if they will fix or replace then they ship it back. So even though alittle more expensive I ferl Best Buy's warranty is easier to deal with issues

Geek squad is the best service your product can have for protection! I only buy my electronics at best buy for this reason!

I bought my quest 2 when it first came out and was able to exchange for the quest 3 when it came out thanks to my geek squad plan

I love getting the Greek Sqard Product Warranties and I always getting the maximum lenght one as it helps when the product has issues 2 years later.

This was a fun investment. It keeps us on our toes and active as a family. It's funny at first to see each other trying to figure it out. That's why we purchased the protection plan since we are new to this technology.

[Employee of bestbuy] A very good service to have allows to have peace of mind for your products in case anything where to go wrong 10 out 10 recommend

When my original Oculus lost everything, I took it to Best Buy and there were no questions asked, they just replaced it. I told the sales person that this experience may have sold me on protection of future purchases

I get this protection on all my products. Great product thank you very much!

Wanted to play a few games with the cousins. Now we play more than a few games…. Very addictive, let your wife know you’re staying home tonight.