Customer Ratings & Reviews

Geek squad is a MUST add on to any tech purchase that offers it! Ease of mind

Was able to utilize the warranty with no issues whatsoever.

Warranty not changed me to fix to take care my vr to

It’s a great experience to go into a different world

Amazing product very durable very well-made product.

We had a great experience! The service was prompt, efficient and helpful. Always a good experience at Best Buy and with the geek squad!

This is real I’m really lost in another land I’m never leaving vr

The Geek Squad service offers peace of mind for accidental replacement should it be necessary. Personally, there are some items I wouldn't need it on with my technical expertise, but for a mobile headset that my family will use from time to time, I felt it was necessary.

Best Buy's Geek Squad has always been extremely helpful.

Love the fact that it has protection. That in case anything were to happen I can feel safe that I have protection for the VR

The ordering process was amazing. It blew my mind. I haven't used the Geek Squad yet, but I'm excited to get blown again.

Great product.. Amazing headset.. love them.. if your deciding to get a pair don’t hesitate

We had replacement protection on an Oculus Quest we got for our son for Christmas 2019. The headband broke in March, and it required complete replacement of the entire unit with a new one. This timing was horrible, as there wasn't an Oculus Quest to be found this side of the Pacific Ocean. But, eventually, a replacement unit was shipped. I purchased a replacement protection plan for the new Oculus Quest.

This is now my third Meta Quest 3 due to ongoing controller issues not properly functioning with the device. Because of this, I’ve been forced to purchase three separate warranties, which feels completely unnecessary. When you buy a warranty, it should cover the product for the stated period—in this case, two years. I should not lose warranty coverage simply because the device itself was defective and had to be replaced. That was not my choice. The store was unable to fix the issue, so replacement was the only option. Defective hardware is a manufacturer and storage issue, not a customer issue. On top of that, I originally had two 256GB devices, and my replacement is now only 128GB because the larger storage option was out of stock. Downgrading storage on a replacement device is unacceptable, especially when the replacement is due to repeated defects. Overall, the Quest 3 itself is great when it works, but the controller reliability, replacement process, and warranty handling have been extremely frustrating. Customers should not be penalized for defective products or forced into buying multiple warranties for the same device.

Geek squad got my back!! I can’t believe how safe I feel knowing my tech is protected! For two years!!

Fast, easy and great service! Everyone who we’ve had contact with from Geek Squad is simply the best!

Anything happens to your meta, it is guarentee replaced

I simply exchanged my headset for a new one. They helped me decide on the new 3 version

This has been the best Quest 3.Better camera view and better video quality. I also want to take a moment to say that Union City customer service was amazing. I love the service they always provide that is why I love coming here.

Haven’t needed this service yet, but gives piece of mind.