Customer Ratings & Reviews

Never even needed to use it honestly. So in a sense I wasted money however I’m glad I had it just in case.

Good use for indoors only kids love it mom tooo good

Everyone enjoys this product it's very fun to use.

Smooth graphics managing battery life. Little heavy on the user. Excellent sound system. Nice gaming Library.

Excellent product, easy to use highly recommended!

Help me out with my meta quest, really nice team!!

I got this warranty and it has decent coverage. I hope I won’t have to use this. If I do, it will help a lot.

GREAT PRO PLAN! Had my quest for almost 2 years, it did quit on me eventually rightfully so, i play it for hours everyday. So I bought it in to Best Buy, told them the problem, glad I purchased the 2year plan, they asked no questions, told them what was wrong, they said no problem, and are sending me a replacement with another protection plan. " NICE CUSTOMER SERVICE GUYS' THANK YOU SO MUCH! HIGHLY RECOMMEND.

I recently had the pleasure of using Geek Squad for some tech support and I couldn’t be happier the experience

Gonna be great if i have to use this. Covers everything i can think of

We got the first quest 3 for Christmas 2023 it failed 3 weeks later death screen. It took a few weeks to get refunds and exchanges to go through. Meta themself sucked they never responded to 6 emails! They have no phone support for calls!! It was Best Buy who went above and beyond and replaced the unit. They were excellent customer service!!!

The Meta Quest 3 actually makes you feel as if you are there in the screen. For example, the roller-coaster game. My youngest grandson is sitting on the sofa actually screaming and waving his hands in the air while moving from side to side. I enjoy seeing the smile on his face while playing the game. My daughter got off the game cuz she thought she was on a real roller-coaster, she couldn't handle it.

I find the agents to be most helpful and informative.

The process is easy and convenient for me especially when im always on the go

They made it really easy to replace my oculus when it wasn’t working

I have not had to use my protection plan yet but when I contacted the store Geek Squad was so helpful. I definitely would recommend getting protection plans through Best Buy because it makes it so much easier if something goes wrong with whatever you purchase.

Product is amazing, Works great, one of the best gifts iv purchased for my husband.

[Employee of bestbuy] Using the Quest 3 was my first experience in VR and it has been pretty impressive. The MR has been a good experience as well. My only minor gripe would be with the Meta Store UI could use a bit of work but thats not a major concern.

Amazing work is done by them. They handle everything with love and respect.

Amazing................!!!!!!!!!!!!!!!!!!!!!!!!+++