Customer Ratings & Reviews

The geek squad protection plan is a must. I was having issues with my quest 2. I had stick drift, battery draining, and apps closing in middle of game. I took my headset in and they exchanged it, no questions asked. I was able to upgrade to the quest 3 at a fraction of the cost because of this plan. Don’t ever go without the geek squad protection plan on large purchases!

The plan is better than expected I had to return it three time due to sound issues. Everyone was helpful all Three times with the exchange.

[Employee of bestbuy] Great quality service, 10/10 would recommend again

All way good to have insurance and have it where you can drop it off and pick up for issues

Highly worth it to have protection less stress. Highly recommend.

[Employee of bestbuy] I bought to use it to play and hang out with friends around the world. This makes that feel like I am there with them. I love it!!

My son has an awesome time playing. Pretty cool that he can cast it to my phone so i can watch him play.

I wasn't thinking about getting the protection plan. I usually do not get it but the associate explained it to that it protects from any damages so I couldn't say no. Great customer service.

Great service. Worth having on this type of product that can be broken when a controller come flying out of your hand or hits something when flinging it around.

Alot of knowledge of products. Great attitude and services to customers. Would buy from again.

Extremely helpful in providing information, when one individual did not know, they asked a colleague to make sure they helped me.

The Geek Squad was knowledgeable and help fix my issues quickly. They are the Best!

I put this on EVERY ELECTRONIC PURCHASE I MAKE. Sometimes I discover the cashier didn't warranty the EXPENSIVE items and I'm left with no warranty when needed. Highly disappointing. Why warranty the $10 purchases but not the $200+ purchases. Shady actions by their employees when they can plainly see I warranty EVERYTHING big and small. Also, ordered online and even though I paid for everything they mysteriously dropped my warranty for to being labeled as undelivered. Then why did I still PAY for the product. UPS error but now I'm stuck with something that doesn't work properly.

They help me out right away replaced my broken item.

Geek Squad has been a tremendous help with fixing or just see what is going wrong with my kids phones. Every time was convenient wayyyy better than having to travel way out to Apple.

Clear and precise . Great, sound system. My son loves it. The characters are so realistic. It feels as if you're really in that place fighting the characters or enjoying yourself having fun

Excellent purchase, great price, product quality and perfect audio and image quality, I am satisfied with the purchase!

My grandson loves it! Plays on it all the time. He really enjoys

Great customer service and was very helpful indeed

In my opinion this headset out performs headsets that cost double if not triple its price. The FOV isn't the highest and the black levels aren't the best but that's about it for the negatives. The panels are sharp, the sweetspot is wide and the inside out tracking is phenomenal and the best part is its WIRELESS. This headset is almost the best PCVR headset as well but you will need to buy separate cords and spend some time learning settings. You also need pretty beefy hardware to run it at native resolution on PC (think 3070 or 3080).