Customer Ratings & Reviews

This is now my third Meta Quest 3 due to ongoing controller issues not properly functioning with the device. Because of this, I’ve been forced to purchase three separate warranties, which feels completely unnecessary. When you buy a warranty, it should cover the product for the stated period—in this case, two years. I should not lose warranty coverage simply because the device itself was defective and had to be replaced. That was not my choice. The store was unable to fix the issue, so replacement was the only option. Defective hardware is a manufacturer and storage issue, not a customer issue. On top of that, I originally had two 256GB devices, and my replacement is now only 128GB because the larger storage option was out of stock. Downgrading storage on a replacement device is unacceptable, especially when the replacement is due to repeated defects. Overall, the Quest 3 itself is great when it works, but the controller reliability, replacement process, and warranty handling have been extremely frustrating. Customers should not be penalized for defective products or forced into buying multiple warranties for the same device.

I had issues with my Quest 2. And they were able to help me.

Great value for this Geek Squad plan! Definitely recommend purchasing.

Its the geek squad, they make house calls and play with other peoples dirty bits… so make sure you always use your protection. It’s a protection plan and on expensive purchases it’s definitely worth the price. They love to provide service to everyone that is willing.

Great add on got it for my vr headset for peace of mind.

This is my 3rd oculus . The remotes dont seem to want to charge they blink green to yellow. Geek squad is the best so I know they will fix the issue

I was hesitant to buy this having already owned a quest 2. I don't use it as much as I should for the cost but everytime I do it's a great time.

I would rather be safe than sorry. Especially since I bought apps to use.

Very nice. 1. 1

My son has been waiting to purchase this one! He has the original too and this one has better quality and I love that he can see with out taking it off!

Most fun I have had in a long time. Easy to set up. Great app. So far no issues with it what so ever. Best Buy sales persons very helpful.

Always great to have when there is a problem. They help when needed.

Haven't had to use this yet, but definitely gives you peace of mind having it

Gook Squad has always been great for me. If they cant fix it, no one can.

I bought this for my kid and he has been excited to use it daily. Most of his friends play vr with him! I tested it out and it is a pretty good purchase!

Always great to have! Gives me so much peace of mind

The service is always professional, convenient and efficient.

It was a warranty for a item I ended up returning. ALWAYS get warranties on electronics. Chances are you're going to need it!

this is awesome came in handy when our product stop working all of a sudden. Good thing we purchased the warranty, I was able to get my product replaced and we ended up repurchasing the warranty again.

We love the oculus quest! My kids and i Love our Oculus Quest. Im so glad i made this investment. Its definitely neat and we love the virtual reality. I highly recommend this for pre-teens, teens and adults. Its a great game to have in your home that the entire family can use