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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2847 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,847 reviews
  • Rated 5 out of 5 stars

    VR is the future.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oculus is life changing. I was sold at oculus Rift and now Quest 2 give you some many more options. This thing is great for hard core gamers or for a cool fitness toy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Little munchkin geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids played it Nd loved the oculus quest! So great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan is wellWorth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection plan I highly recommend it, it’s well worth what you pay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very great idea to get the insurance on ur devices if there’s any problems they fix it right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great VR set, no complaints here, has app so i know when the kids try to download games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my entire Oculus 2 even though just one of the controllers were broken. Well worth the extra $50

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Occulus warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got warranty just in case, hope its not needed. But thank Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no buyers remorse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven't used it yet haven't needed it but it's nice insurance to have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    really glad to we purchased warranty with VR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty was great! The VR broke. They were unable to repair it so they gave a gift card to replace because at that time (Covid lockdown) VRs were hard to get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VR BLAST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the kid wont put it down, great buy ! would most definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice to know that I have the geek squad on my back. I love you guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad solved my oculus problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful and professional. They made experience very enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OCULUS VR IS SUPER COOL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly one of my favorite purchases sound quality, display, and actual game play is always top tier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meta quest vr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good thing to invest in in case of malfunction so you don't have to pay money out of your pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oculus quest 2 great fun

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for all the family and it will keep the kids from just playing video games at a desk. Fun for all the family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, easy and correct, I am feel sure because this cover all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Golf swinged my controller across the room and they gave me a new one on the spot

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Told misleading information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2-Year Accidental Geek Squad Product Replacement. What do you think when you read this? According to the manager at customer desk, it does NOT include accidental damage like the title says. Only includes normal wear and tear. How misleading is that? I paid for it anyways because it covers things like freyed cables which on this particular device are not an easy fix if they occur in 2 years or less. Overall I'm a bit disappointed. GSP will still come in handy for devices with low chance of accidental dmg like TVs. But if accidental dmg is not covered it may be a worthless service for laptops/cellphones/wearables which may only break during accidental dmg. I would only half recommend gsp unfortunately as accidental dmg does not seem to be fully covered but it may be worth getting in some scenarios My personal GSP rating so far goes like this. 2 stars out of 5 overall. 5 stars out of 5 for appliances and stationary products but only 0 stars out of 5 for anything with a high a chance of breaking by accident (wearables, mobile devices)

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for sharing your feedback with us. We certainly would be disappointed if an item of ours was no longer functioning after a drop or spill, as it’s the last thing we’d want to have happen to our electronics. While our Accidental Geek Squad Product Replacement plans do offer our customers the ability to replace their products after an accident, this only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected or unintentional event as a result from normal daily use of the covered product. If you have any other questions about the terms and conditions of your plan, the full terms and conditions can be seen here: www.geeksquad.com/termsconditions.

  • Rated 5 out of 5 stars

    Worth it....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I don't have to use it but I have learned my lesson in the past with other divices I did not buy the extended warrenty. Compared to other warrenties this one seems to be the best for the $$.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth the money. I wasn’t sure what to expect but even my husband liked it. The head and hand tracks is veru good.

    I would recommend this to a friend