Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • The text in the image shows two types of headphones: one is a Sony over-ear headphone, and the other is a JBL earbud. The text "R" is also visible on the Sony headphone.

2-Year Accidental Geek Squad Protection

SKU:
6627906
See Details

Customer reviews

Rating 4.7 out of 5 stars with 4522 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 4,522 reviews

  • Nice battery power

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great at battery, but it developed a small cracked inside the arc.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Value

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership has a number of advantages, great value

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Good quality for the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and comfortable fit, good sound suppression for the price!

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Ear buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that they were too hard in the air.They hurt my ears and I probably wouldn't recommend this product to anyone

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Warranty

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used this as of yet. I hope it will be easy to apply and use.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Sound is clear

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is clear. They are very comfortable and easy to use.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Best buy insurance are the best

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good and work great I recommend it nice work best buy

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Good

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the extra money I had to use it had no issues

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Get what you pay for

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong with a warranty. It's a must have

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • I really expected more from the product

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expect more for this product. I want to change it !! Imreally dońt like it

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Protection plan geek squad

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better have a protection plan but better have it whit geek squad

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Better safe than sorry

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly hoping I never need to use this, but I feel it was a wise purchase.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Good!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi, I purchased this wireless over the phone last year.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Dissapointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the prior model of the WH1000XM5 because of a minor defect and I REGRET IT. I had these for just long enough to be beyond the return period and they - randomly shut off (with and without a warning) -has issues connecting -takes longer to connect than last model -sometimes does not turn on -sometimes the touch functions do not work (no feedback)

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Geek

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get your geek protection it’s a tech saver.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Nice little purchase

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a gift to someone. They love it. They use it to work out

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Just in case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to protect my Bluetooth in case of any Accident.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • You might find out you are allergic to nickel.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was always nice & clear, but I had a weird allergic reaction that I have since read that many people have had to these buds.

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Yes please

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its alway good to get a protection plan highly recommend!!!!

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • We’ll see

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work ok for now. I guess we will see. I will follow up for sure if there are issues.

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
Page 204, Showing 4,061-4,080 of 4,522 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.