Customer Ratings & Reviews

good communication and they are understanding and very knowledgeable with their work.

Excellence and their guarantee is the best extremely happy customer use the service before quick in and out no questions asked best warranty ever

This was a very unexpected positive response evokes in these earbuds. I typically get the middle class price range earbuds like skull candy or most audio devices under $100. THESE I picked up for less than $11 because I bought them for 12.99 and used a $5 coupon from Best Buy. These earbuds came unopened, fully charged, and have excellent quality of sound. The bass is on a different planet. I have listened to two Linkin Park cds with these on today and they are bumpin to the max. Get these and get Hybrid Theory today. You will not be disappointed. The case is slimmer than skullcandys and the led indicator lights on the buds are soft fading blue which is tight as well. Quality seems excellent and simple in design. I cannot explain how good these sound and how the bass really brings a lot of different music genres together so well. I bought a second pair after using for a couple hours for my brother to enjoy. If you enjoy music, podcasts, tv shows, etc on your phone these will not disappoint. Linking Park, George Strait, Van Halen, Whitesnake, Staind, Foo Fighters, Jimmy Eat World, Smashmouth, AC/DC, The Weeknd, NSYNC, Hillsong, Tim McGraw, Michael Buble, Bryan Adams everybody is sounding good.

This warranty came in handy when purchase another product over a year ago that I returned due to a battery drain.

This is a great add on warranty. When I upgraded ear buds they gave me a great trade in price for having this warranty.

Always handy to have, you never need it until you do need it.

I am very happy with the pricing and availability. I think the additional warranty is appropriate

Should really get it. Good to have in case something bad happens.

The best you can get cause i basically keep my headphones in top notch condition

If you don’t have geek squad protection, then you don’t have any protection at all

Totally awesome easy use and connecting to your phone

Glad I got it, I'm happy to have the peace of mind.

The design changes, overall comfort (including level of head pressure) and potability have all been significantly improved. I actually disagree with many of the editors reviews, it's much better that it doesn't fold twice, the case is much thinner to transport. This also helps make the headphones much more durable overall. In terms of the previous generation model, put quite simply, sound quality is more in line with a neutral profile sounding acoustically tuned pair of reference headphones. Noise cancelling and transparency modes are a night and day difference with respect to the 1000XM4s, but both are still excellent pairs of headphones. The improvements here are well justified for an upgrade. Also the sound profile of the previous generation WH-1000XM4s can be easily restored by using the "excited" EQ setting in the companion app settings. Those carbon fiber dual drivers, 8 noise canceling mics and custom audio co-processor Sony keeps referring to in the marketing materials, are genuinely significant. If you're coming from the previous generation model, the differences are immediately noticable. The price has increased but considering there's a chip shortage and they improved literally all the right aspects of this new pair. It's justified. Well done Sony. And for all those purchasing, enjoy them, they're industry leading for a reason.

Great sound quality Would highly recommend comfortable

Love how they fit and sound no worries about them falling off!

Long time airpod pro user, then long time use of BOSE quiet comfort 1’s. Switched to these for the smaller earbud size and wanted to try Sony’s product. Sony’s features out of the box with these are great. Nod to accept calls, shake head to reject. EQ has many options, 3D audio is supported in some apps. However, the noise cancelling is easily the strong point on these. I wear these at work in a shop and the earbuds consistently drown out the noise from air compressors and paint booth fans. The sounds quality is great but I didn’t notice a huge difference coming from Bose’s QC1. They both sound great and are a great upgrade from AirPods. The weak point on these is that the stock tops for the earbuds are NOT comfortable. I can handle about 3 hours before it’s too much. But some replacements on Amazon. The other issue I had is that if I took the earbuds out of their case, and then put them in my pocket before inserting into ears, they have issues initializing and only one earbud would play sound. The fix was to walk back to my car, grab the case, insert into case, close and then open, and then put in ears. Cumbersome and annoying . These will be a massive upgrade from what you’re switching from. Not as comfy as Bose but better in every other way.

I bought the qc45 a couple of months prior, and was astonished at the deplorable quality, ineptitude of engineering that resulted in spotty connection (at 2ft range) at best. I returned those immediately and admonished Bose for wasting their resources and my time. I waited for, and hoped my favorite brand might redeem themselves for such a faux pas, and with THESE headphones, they certainly have done so. The qc ultra offer an exquisite headphone experience that just about almost justifies the exorbitant price. Ease of use, excellent connection (has yet to drop, even at distance). I applaud the tactile controls and comfort, and the perfect combination of noise cancelling and immersion options. These are great headphones for listening to music, video, audiobooks and for making phone calls. These headphones have restored my faith in the Bose brand.

Having protection on your items is key now a days!

Have nothad to use it as of yet. I’m sure there great though. Used them before

Nice to know my product is covered in case something gets damaged