Customer Ratings & Reviews

I had the predecessor to these, the Jabra Sport Elite Earbuds which I liked a lot and used for about 2.5 years. Unfortunately, the right earbud broke when I left it in my pants pocket and through it in the wash. I looked around for new bluetooth earbuds and because I already new the quality of Jabra earbuds, most of the issues I had with the others had been fixed in this version, and the price was better than most other choices that were reviewed as similar. Build Much like the previous version, these earbuds feel pretty sturdy . In fact the outer portion feels a lot sturdier than the other ones. The case also feels pretty solid and has a smooth mat finish that seems to resist scuffing quite well. I already dropped it once by accident and it didn't show any signs. My one complaint in terms of quality is that the hinge on the case seems a bit flimsy, and the magnet that keeps it closed is not very strong. The earbuds fell out when I dropped the case. The IP57 water resistance and dust proof rating works great so far. It is a better rating than that of the Sport Elite, which got soaked with sweat several days per week for over 2 years and never had an issue. Just don't put them in a washer! Comfort and size I feel that this is where Jabra made the biggest improvements over the Elite Sport. They are much smaller, lighter, and more comfortable. They stay in even better, especially the left one which for me used to loosen up after about 5 minutes of intense workouts or a run. The case is much smaller than that of my previous pair. It fits pretty well in one of those little coin/ lighter pockets that jeans usually have, though not quite as well as that of the Apple Airpods or Airpods Pro. One complaint I have for this category is that they did not include memory foam tips in the box this time which create a better seal for passive Noise Cancellation, so I had to buy them separately. Sound Overall the sound is pretty good. The Jabra Sound+ app has a great easy to use EQ to adjust when listening to different types of music. The bass is pretty strong, but not overbearing and the mids and treble are decent. The sound is definitely not good enough to hear the subtle complexities of music like jazz or classical, but it is more than good enough for workout music and casually listening while working. Calls Call quality is pretty good. The microphones seem to pick up my voice well without picking up too much of the surrounding noise. Very loud trucks or other vehicles on the street will be picked up, but most of the time it's not an issue. Connectivity Overall pretty good with some minor exceptions. The right earbud can be listened to on its own which is great for listening to directions while staying aware of your surroundings while biking or walking. There is a minor issue with the connectivity that seems to be the one issue that has not been improved on from the Sport Elite. The connection occasionally cuts off when I turn my head to the left while wearing them, and it can sometimes be a little spotty if I put my phone in my left pocket. Overall a minor issue, especially since I usually put it in my right pocket or leave it in front or next to me when I'm working out in place or working. One feature that I would really appreciate but is certainly not necessary would also be the ability to listen to either earbud on its own, rather than just the right one which receives the initial signal. Buttons/controls Pretty great considering how small they are. They take some time to get used to, but once learned it becomes pretty automatic. I especially appreciate the ability to use a voice assistant (google in my case) with them on. I also like that the music is paused when you remove one the left earbud. The hearthrough feature is not as good as I was hoping, but overall pretty good. The ANC that was programmed in with an update in my opinion doesn't make much of a difference, but the seal created by the buds is already very good so it doesn't matter much except with very loud sounds very close by. Battery life The battery life is astronomically better than it was on the Sport Elite model. I have not timed it, but I they do last most of my 8 hour work day, which is about in line with the 7.5 hours claimed by jabra (ANC off). The claimed battery life for the case of 28 hours I'm not quite sure about, because I haven't used it quite enough, but I have used the buds for about 4 days for atleast 3 or 4 hours and the case is still above 90% charged. I definitely recommend these for someone looking for a good pair of true wireless earbuds to work out with. Or just listen to music casually on a commute or during work. If you're looking for ultimate sound quality these are not for you.

I had concerns because I have very small ear canal. Most earbuds fall out of my ears because they're too big. After I bought these, I put the small tips that came with them on. It wasn't too hard to put them on either which is rare. To my surprise, they fit me perfectly! And for the first time they don't fall out! I can walk around the house clean house do whatever I want and they don't fall out! They are not uncomfortable like the other ones have been either. They fit well, I love the sound-it's awesome. I got the red I love it! I don't have to worry about finding them anymore because I can see where they are right away. This has a very unusual charging plug. The USB plug is attached to the case of the earbuds. You just pull it out and plug it in. No worrying about misplacing your cord. And then, when you're done charging, the cord just goes right back against the body of the case. Where you don't know it's there. This is a unique setup and it's just wonderful. I highly recommend these. I don't usually do reviews for earbuds because I haven't liked very many that I've gotten.

This was a very unexpected positive response evokes in these earbuds. I typically get the middle class price range earbuds like skull candy or most audio devices under $100. THESE I picked up for less than $11 because I bought them for 12.99 and used a $5 coupon from Best Buy. These earbuds came unopened, fully charged, and have excellent quality of sound. The bass is on a different planet. I have listened to two Linkin Park cds with these on today and they are bumpin to the max. Get these and get Hybrid Theory today. You will not be disappointed. The case is slimmer than skullcandys and the led indicator lights on the buds are soft fading blue which is tight as well. Quality seems excellent and simple in design. I cannot explain how good these sound and how the bass really brings a lot of different music genres together so well. I bought a second pair after using for a couple hours for my brother to enjoy. If you enjoy music, podcasts, tv shows, etc on your phone these will not disappoint. Linking Park, George Strait, Van Halen, Whitesnake, Staind, Foo Fighters, Jimmy Eat World, Smashmouth, AC/DC, The Weeknd, NSYNC, Hillsong, Tim McGraw, Michael Buble, Bryan Adams everybody is sounding good.

Comfortable amazing worth the money I would recommend them

I had to renew my protection for my earbuds, so I have this protection again.

I completely appreciate the ability to have geek squad protection available so that I can get my items taken care of immediately instead of waiting for them to be shipped out and shipped back.

Appreciate the protection. Would recommend getting it

Geek Squad protection always works really well. Don’t change.

Just recently used geek squad and they were quick to let me know all my options for a repair on a tv will consider buying protection plans for all me devices

An excellent insurance policy, because it covers the entire product down to the smallest detail.

I always purchase the Geek Squad Protection. It is worth the money when purchasing an electronic item, especially when there are so many brands to choose from for a certain item.

Works 1x... do your research on extra coverage. Great investment tho

Got to protect my best buy electronics with people thst know their stuff

nice to have this plan for my grandson he wanted the longest plan for his earbuds

Geek squad saves my life all the time! Great service for us non-techy ppl

The design changes, overall comfort (including level of head pressure) and potability have all been significantly improved. I actually disagree with many of the editors reviews, it's much better that it doesn't fold twice, the case is much thinner to transport. This also helps make the headphones much more durable overall. In terms of the previous generation model, put quite simply, sound quality is more in line with a neutral profile sounding acoustically tuned pair of reference headphones. Noise cancelling and transparency modes are a night and day difference with respect to the 1000XM4s, but both are still excellent pairs of headphones. The improvements here are well justified for an upgrade. Also the sound profile of the previous generation WH-1000XM4s can be easily restored by using the "excited" EQ setting in the companion app settings. Those carbon fiber dual drivers, 8 noise canceling mics and custom audio co-processor Sony keeps referring to in the marketing materials, are genuinely significant. If you're coming from the previous generation model, the differences are immediately noticable. The price has increased but considering there's a chip shortage and they improved literally all the right aspects of this new pair. It's justified. Well done Sony. And for all those purchasing, enjoy them, they're industry leading for a reason.

This is a must for me when I buy new electronics. It pays for itself.

Excellence and their guarantee is the best extremely happy customer use the service before quick in and out no questions asked best warranty ever

Great service to have and would highly recommend it to anyone looking to extend their factory warranty.

I always buy protection plans. I haven't had a bad experience with extended warranty