Customer Ratings & Reviews

I had got the protection plan? Just in case something went wrong with the earbuds I bought and I am so glad I did. Because it saved me two weeks of time. Sending my earbuds to the manufacturer because I just swapped him out at the store

[Employee of bestbuy] I always buy protection plans. I haven’t had a bad experience with extended warranty

I love it.The sound quality is great.The material is amazing, definitely worth the money.I would recommend to buy it for sure

It's a good thing to invest in. Definitely backs up customer service

So I am a big fan of bluetooth earbuds. My current one is of a different brand, but after trying these, I think it's my new favorite one! The sound is amazing! I would definitely recommend these!

[Employee of bestbuy] The protection plan is a no brainer. They typically just replace the protect. Its one that covers damage so worth it

Definitely great to have. My Sony headphones broke and they didn't have the model to replace it so they gave me store credit for the same amount I bought it.

Amazing warranty saved my butt when my favorite earbuds that cost a lot died after a year and a half got a full refund to replace.

Came in handy after a product that I purchased over a year ago began to show signs of excessive battery drain and connectivity issues.

I absolutely love these buds. I listen to a lot of music and the sound is great and crisp and clear. The battery life is awesome and they fit just right, not bulky. I personally recommend These.

On my shox they did a full replacement at no extra cost to me fully upholding their end of the agreement. The side button on device quit working and no volume so they replaced without any fight.

Can't go wrong with getting the squad protection. It is probably the best and worth getting just in case. No hassle when it comes time to use it

I've got skills, but if you don't, this is probably your next best option if you don't have a local computer repair company to check in with first. You're going to pay for it though and maybe some up selling. No matter where you go, just make sure it's someone or some place you trust.

Always good to have a peace of mind should something go wrong.

Great product, great service, great atmosphere, great

I absolutely love these headphones. I bought a pair for my son for Christmas and decided to get one for myself. These are the best headphones I've ever had. The bass is booming!

Overall these things are excellent. They sound great once you find your settings in the equalizer; the default equalizer was not great for the music I listen to. I saw some reviewers complain about the touch controls but in my experience it's one of the better headphone control systems I've used. The touch pad is responsive and predictable, and I don't have any complaints other than the lack of configurability. I wish Sony would let me just select which function I want for a given action per ear, rather than make me select some pre-set config options for each bud like some other manufacturers do. The ANC is really remarkable; I spend a lot of my time in a datacenter that can run upwards of 115dB, and these quiet it down to about as loud as an AC unit running in a different room. The memory foam eartips do a pretty good job of passive noise cancellation on their own, almost as good as a set of earplugs. Irregular sounds like voices, construction noises, silverware clattering, wind, etc, all just sort of disappear when ANC is enabled. The speak-to-chat feature makes voices feel much more natural than I expected, and it's easy to carry on a conversation without taking the buds out, at least in theory. In reality, people see the buds in and assume you can't hear them, so you can either take them out or explain how they work. Guess which one is easier. The fit was not the most comfortable at first, but within 3 days or so my ears quit complaining and now they're very comfortable. They're lighter in the ear than they feel in the hand, and it's easy to forget I'm even wearing them. The fit is secure enough that I don't feel like I need to compulsively push them back in "just in case". Battery life is as advertised, which is to say it's excellent. With every battery devouring feature enabled, they run about as long as a pair of AirPods Pro claim to run in their marketing literature. With LDAC and DSEE switched off these easily get you through a work day without having to charge them. I haven't tried the Adaptive Sound Control feature. I don't know who it is that is clamoring for their headphones to randomly switch ANC modes based on where they're at or what the AI thinks they're doing, but it isn't me. The only downside I've found so far (hopefully they're able to fix it in software) is occasionally the left bud is unreliable; sometimes it will stop responding to controls (touch pad, volume adjustment from the phone etc) while music continues to play, or it'll seem responsive but the audio will just stop playing. I have to take the bud out of my ear, put it in the case for a second, then put it back in and everything is fine for a little while. I'm on the latest firmware (1.2.6 as of this writing), and the problem happens across all devices I've tested, with SBC, AAC and LDAC codecs. It's disappointing because the only other time I've had this sort of problem is with very cheap earbuds on ancient Bluetooth versions. I really didn't expect it at this price point.

Geek Squad is a service I would highly recommend. Best Buy always backup their products and services.

Best insurance one can ask for, if anything happens they exchange with out asking questions

I recently purchased a pair of headphones for a boyfriend and got the extended warranty, and I'm so glad I did. The warranty coverage is excellent, providing peace of mind knowing that any potential issues will be taken care of. When he had a minor issue with the headphones, the claim process was smooth and hassle-free. The customer service team was responsive and helpful, and my replacement headphones arrived quickly (same day). This warranty is definitely worth it for the added protection and outstanding service. Highly recommend getting the warranty for your headphones!