Customer Ratings & Reviews

Geek Squad is the bees knees. I always recommend it when I purchase electronics from Best Buy!

I got the XM5 over the head headphones. I pretty much like all of it & the sound. The only thing is they will tend to wanna fall of with brisk movements/jolts.

It's always great to have some insurance qhen you accidentally break something that costs more than a couple bucks.

Easy return/ exchange process. If they don't have the item you may have to wait for it to be shipped, but besides that you can get a store credit too.

Excellent service and any product problem is resolved.

Excellent covered plan. Best plan for covered the appliance

I've never encountered issues with Bestbuy Geek Squad protection. This is always worth it on big-ticket items. Unfortunately, quality control isn't what it used to be on electronics. a $40 insurance plan that may save to hundreds of dollars down the line isn't a bad trade-off

Always gotta get protection, it’s worth it if you use the tech a lot.

Geek squad is always the best never once had a complaint always helpful and thorough

I never ever buy a tech product from any other outlet due to great Geek Squad protection. Best Buy honors their advertised protections.

Better to have then not have, my first set i used to use at work, with a dusty environment and getting the touch sensors dirty started to effect them. I brought them in for replacement and they gave me a full refund (minus the replacement plan costs) and i was able to turn around and pick up a new set.

Well I bought some in December and unfortunately I had a problem with them that got wet and no longer charged but I went to the store and they exchanged them for new ones through the insurance and the product is very good I recommend them 100%

Based on the product being purchased, how likely it is to break, and price of protection plan you have to decide for yourself whether it’s worth it or not. I usually find that it is. Very importantly it’s easy to use.

If it breaks, you cry... Warranties are there for a reason-peace of mind. Be grateful you can replace failing equipment under a warranty that can pay for itself if you have to make a claim.

I always purchase the 2 year warranty when I make a purchase through Best buy. I'll say this, Samsung products are so good that I haven't had to contact Best buy once! However, I did have an issue connecting them to Bluetooth and the Geek squad was amazing when they helped me, nothing was confusing at all!

Protection plans are solid because it comes in handy for sure

This was a last minute addition to my purchase but having less than stellar luck with electronics I figured better not take the chance.

I hear vwey well ,arr very conftable and soft very good quality

I always get this warranty and i have not had any issues this far.

Always an easy transition when i have a problem. Just remeber the charging wire.