Customer Ratings & Reviews

Usually I don’t opt for protection plans but I work in a shop and I’m accident prone, Bestbuys protection plan has a no questions asked policy and will swap out the product if it fails. pretty amazing customer service

By far one of the best set of headphones I have ever owned. I have been buying the Skullcrusher line since the days it had an inline battery to power the built in subwoofers, and even back then, I'd choose to use those over any wireless pair that came about... But now, now they're wireless and have active noise cancellation, done. I will continue to buy Skullcrushers with how much deep and rich they cause the bass to hit, it's like a massage for your brain... Trust me, you will not be disappointed, well except for when you don't have them around and have to settle for something else, you'll be let down and ultimately miss that rumble.

I always purchase the 2-year protection when making any big purchases and Best Buy has always made the exchange or repair process easy and convenient!

I’ve had to replace my babies headphones teens are hard on thing as we all know and yes I call them babies (don’t judge) lol, I got the replacement headphones and only paid a small amount to replace my warranty it was under $15 I also got the warranty on my Samsung TV it went out twice while my 65” Samsung was being worked on the gave me a 70” tv to watch till mine was fixed I call that CUSTOMER SERVICE I don’t know any other company that will do that they couldn’t fix my Tv so they Replaced the Samsung with an 65” 4k that does instant slomo on the cooking channel and Super Bowl replay’s are slomo I mean it’ great

Small price to pay for the peace of mind incase something happens

Best addition to my big purchases.They come and fix or change parts.

You never know what the future will bring so I always stay protected before hand by Geek Squad

The precess to return my earbuds was easy and I got a BestBuy store credit without any issues. It's worth to buy the protection plan.

Great buy. Very comfortable and fit eat almost perfectly

Simply practical, doesn’t need to be expensive and latest of models. Works for me well. Quality sound like someone is sing behind my ears and still go on with my task.

I love JBL for their price, performance and quality! They have never disappointed for as long as I’ve been using their products and they are my first choice every time.

Better to have then not have, my first set i used to use at work, with a dusty environment and getting the touch sensors dirty started to effect them. I brought them in for replacement and they gave me a full refund (minus the replacement plan costs) and i was able to turn around and pick up a new set.

I walked into the store and the first thing I did was try on every single headphones I could spot without looking at the price. After doing so I found out that these 910 sony's had the best comfort out of any. I've been a fan of Sony products all my life because it's one of the few companies that I can trust will put out a quality product at any price point. These sound amazing for the price and block out sound when listening to rap and hip hop. I upgraded from a $50 Sony headphone set and couldn't be happier.

I've never encountered issues with Bestbuy Geek Squad protection. This is always worth it on big-ticket items. Unfortunately, quality control isn't what it used to be on electronics. a $40 insurance plan that may save to hundreds of dollars down the line isn't a bad trade-off

Excellent service and great response. They are please on help to clients.

Always buy the insurance change with no question ask, you explain what happen and noblore question is real, i buy my camera 90d canon is real good the insurance

I always purchase the 2 year warranty when I make a purchase through Best buy. I'll say this, Samsung products are so good that I haven't had to contact Best buy once! However, I did have an issue connecting them to Bluetooth and the Geek squad was amazing when they helped me, nothing was confusing at all!

I always get the warranties for that extra protection.

JBL Is the best product. Love it so much, I bought new ones and gave this to my daughter. She uses them all the time.

Geek squad has always been a phone call away. It gives you peace of mind in a world that is unfamiliar to most