Customer Ratings & Reviews

Always gotta get protection, it’s worth it if you use the tech a lot.

This Sony headphones are great , good sound good base , great touch controls and almos everything is great , only downside are the pads they are a little too soft and thin , also not a fan the leather texter and glossy finish that get dirty easily but that's really easy and cheap to change with an off market earpads , I got a memory foam more thicker and fabric finish and now the headphones are PERFECT

Let me tell you if you buy an expensive item and dont buy the protection plan you are walking on thin ice. Ive had the protection plan on a lot of items ive purchased and it really does help. I rather lose 1/8th of the price of what im paying on a item then losing the whole thing. The plan is easy and sometimes go super smooth when you need to us it. I definitely recommend this.

Honestly we never buy a product without the geek protection especially with my son. It's paid for itself several times over

I've bought the Geek Squad Protection plan for my headphones for years now. Every time an issue has come up with my headphones, Best Buy has been great about repairs or replacement, no questions asked. The peace of mind is totally worth it!

Worked well I just went on a trip to Mexico left them in the house and when I came back and tried to used them they turn on but their stuck on the cycle of Turing on and it letting me know what percentage they are at

When you purchase something from Best Buy if you're smart you'll get the two year Geek Squad warranty for another day doing the service is great and you'll be happy you have it it's something go wrong so it's worth investing I highly recommend it

I opted for the protection plan when I bought my Sony WF-1000XM4 last year. Recently, the battery began to fail, lasting no more than 30 minutes on a full charge. I took them to the store, and they promptly replaced them with the new WF-1000XM5. The entire experience was swift, and the staff was exceptionally helpful and friendly. The all experience was really fast and personnel really helpful and friendly.

No questions asked about my warranty, just gotta walk in the store and tell them what went wrong!

Always an easy transition when i have a problem. Just remeber the charging wire.

These are hands down some of the best headphones I’ve ever owned. I’ve had them for a year and the sound and build quality are top tier! I’ve used them daily. I have over 1500 hours of use. The app that Sony made is jam packed with features and I honestly have no complaints. I’ve even used them for gaming on my PC and they are amazing for that too, far better than my Astro A50’s.

Equipment failure is a regrettable event. However, warranties provide crucial peace of mind and can offset replacement costs, proving their value upon claim.

I bought the 2-Yr protection plan for my Jabra Elite 85T. I had it on my Sony WF-1000XM4 and I used it when I started getting battery issues. The coverage gave me an option for another pair or the value of them on gift card. If you're goona spend over $200 on a pair wireless earphones you should absolutely pay for the coverage because the few extra bucks for plan is far cheaper than having to replace the set. I would absolutely recommend this purchase.

When my samsung galaxy buds (right) Sounded extorted, I went to the service help with my return. They asked for my information, I gave it to them, and they looked my information up. There were only three questions he asked: 1. What color do you want? 2. Do you want another protection plan? 3. You'll be all set! Phenomenal customer service.

It time I decided to buy it plan I didn’t question it, everything I bought is protected and save. If I need to do something at home they got me.

Sound quality is clear and noise reduction work very well for the price

Protection plans are solid because it comes in handy for sure

JLabs totally blew it on this one. First, the case is terrible. What can one do with a 2 inch wire? Next, the app is WORTHLESS when only one earbud is connected. I am handicapped and frequently "misplace" my buds for a few hours or even for a day. The "locate" feature is utterly worthless if you lose just one bud, which defeats the entire purpose of LOCATE. In fact, the app won't even load with one bud out of the ear, and thus powered off. Why? The auto ear sense feature turns off each bud when not in the ear, making finding them impossible. Not sure what JLabs was thinking here, but they fell asleep on these. Sound wise, they are far worse than average. Zero low end punch, and they aren't close to loud enough. Stop "over protecting" me! I am smart enough to adjust the volume, thanks. These are not even remotely worth $99- not even worth $39.

I always get this warranty and i have not had any issues this far.

It's great! Something caused my ear buds to lose volume/ quality of sound - maybe blown speakers, idk. Got the full cost of the ear buds back to purchase new ones. If you can afford 25% of the price of the product, it's definitely worth it.