Customer Ratings & Reviews

very impressed with service. i purchased for my mom and one of the ear buds quit working she took them to the store and they replaced them with a new pair promptly

Bough as a gift for my son and he loves them. Headphone are perfectly made.

We purchased this extra INS in case something happens.

Got them to give my youngest daughter. She loves them.

For any of my electronic purchases I would highly recommend getting the warranty, electronics can go at anytime and accidents happen. This is total peace of mind and security for my purchase.

Nice protection plan worth the money and no worries going forwrd

Svaed me in a pincha llowed to me to get ear buds replaced

I have owned many wireless noise, canceling headphones. I am a runner outdoors, and I was looking for something with high, volume and more base. I was very surprised with the base and the volume these headphones exceeded the volume that I was looking for an absolute love thr base. The one thing I can say that is not perfect is it doesn’t feel, snug around my ears, but with the volume so high, it’s unnoticeable. Happy with my purchase. 

Great really recommend getting warranty on any electronics

Better to have then not have, my first set i used to use at work, with a dusty environment and getting the touch sensors dirty started to effect them. I brought them in for replacement and they gave me a full refund (minus the replacement plan costs) and i was able to turn around and pick up a new set.

Headphones never last more than 2 years makes sense to get it

I always purchase the 2 year warranty when I make a purchase through Best buy. I'll say this, Samsung products are so good that I haven't had to contact Best buy once! However, I did have an issue connecting them to Bluetooth and the Geek squad was amazing when they helped me, nothing was confusing at all!

I always buy the warranty along with the product. I've never once been hassled with a return even if the merchandise I purchased went up in price later they always made up the difference. I bought something on sale once. And even after it went off sale they still replaced it. All I had to pay for was the warranty again if I wanted to. If I didn't want the warranty I would get the product for free.

I have never been lead wrong with the Geek squad!!!!!!

Best earphones I have brought in years will recommend these earphones

Usually I don’t opt for protection plans but I work in a shop and I’m accident prone, Bestbuys protection plan has a no questions asked policy and will swap out the product if it fails. pretty amazing customer service

I've never encountered issues with Bestbuy Geek Squad protection. This is always worth it on big-ticket items. Unfortunately, quality control isn't what it used to be on electronics. a $40 insurance plan that may save to hundreds of dollars down the line isn't a bad trade-off

Get the accidental Geek Squad Protection. Spend the extra money. I got this on my JBL headphones that I use for the gym. For some random reason, it just started to fall apart. I was able to replace them when I brought them back for the team to look at. I’ve been very happy with this service. I didn’t buy it with the last headphones, but it’s a great program and I now buy the added protection on most of my purchases.

Hopefully, I won't have to use this. It's an added peace of mind to know items are covered.

The service is pretty straightforward and highly informative.