Customer Ratings & Reviews

These are hands down some of the best headphones I’ve ever owned. I’ve had them for a year and the sound and build quality are top tier! I’ve used them daily. I have over 1500 hours of use. The app that Sony made is jam packed with features and I honestly have no complaints. I’ve even used them for gaming on my PC and they are amazing for that too, far better than my Astro A50’s.

I love the team always there to help whenever I have a problem

Having accident insurance is an investment. I used it on a computer that had an accident, and it had been used for 1 year and 11 months. When I claimed my insurance, they gave me back the money I invested in the computer to buy a new one if I wanted to. Thank you.

Great product and it comes in handy down the road!

Don't wait, just get it. Modern-day electronics seem to break, glitch or malfunction just by looking at the darn things. Just buy the warranty (2yrs or more) for a piece of mind. Because it's not a case of IF it will break, IT WILL. I have used this service for years now without issue. But if you're purchasing a laptop, NEVER get the one year, always buy at least 2 or more. Things usually self-destruct (why?) just shy of a year.

JBL Is the best product. Love it so much, I bought new ones and gave this to my daughter. She uses them all the time.

[Employee of bestbuy] Great to know i have a fall bacl if something happens

If it breaks, you cry... Warranties are there for a reason-peace of mind. Be grateful you can replace failing equipment under a warranty that can pay for itself if you have to make a claim.

Geek squad has always been a phone call away. It gives you peace of mind in a world that is unfamiliar to most

[Employee of bestbuy] GSP is great. No fuss. no buts, no ifs! It just works

I used to be skeptical of store bought warrantees. They seemed like an extra money grad. I bought some electronics for work and decided to spring for the extended warranty (on my expense account) little did I know that it was the best investment ever. The item broke. Three small children at home and rough treatment at work. I walked in told them the problem and walked out with a new one. In fact , it was on sale so the difference paid for the new warranty. All my appliances are through Bestbuy and have warrantees as well. No more home warranty service for me. Saved me over 100$ per month and still have no hassle peace of mind.

I bought these head phones last week and I have to say they are amazing. They have great sound quality, noise cancellation, and battery life. They are also very comfortable and stylish. I can listen to my favorite tunes for hours without any discomfort or distraction. They are definitely worth the price and I would recommend them to anyone who loves music. These head phones are good, very good, super good, mega good, ultra good. Did I mention they are good?

When my samsung galaxy buds (right) Sounded extorted, I went to the service help with my return. They asked for my information, I gave it to them, and they looked my information up. There were only three questions he asked: 1. What color do you want? 2. Do you want another protection plan? 3. You'll be all set! Phenomenal customer service.

Best addition to my big purchases.They come and fix or change parts.

Small price to pay for the peace of mind incase something happens

Expensive, but very well worth it. They stand up to their promise of replacing or refunding (store credit I believe) without much of a fight or anything. I have used their protection plan on the noise cancelling headphones that I use day in a day out at work and cover them with paint and all kinds of drops onto concrete floors and really enjoyed when I broke them going into the store a year later and being able to swap my old ones out for a brand new pair that same day without any hassle. I will forever (as long as they have it) keep using the protection plan on my headphones, and upgrading them every 2 years.

I got the XM5 over the head headphones. I pretty much like all of it & the sound. The only thing is they will tend to wanna fall of with brisk movements/jolts.

more 2 year in good conditions, perfect sound and style

Depending on the warrenty of your product you need this protection, also helps lengthen the return date.

If you have kids this is a must have. If you have a wife that will literally wash a laptop if its so mich as touches the clothes basket. This is a must have. God forbid you forget an ipad pro in your pocket men. Dont forget that 300 dollar gadget. You need protection.